Complaint Review: Conn's Home Plus

Went into Conn's to purchase a portable air conditioner. Explained to the salesman exactly what I wanted and he came back saying they did not have that item in stock. He of course suggested a bigger more expensive unit and told me it was more energy efficient.

I went ahead and purchased the unit and had it delivered. After it was set up, I ran the unit per the owners manual and it blew cold air. After a couple of hours I checked and the room was still hot. The unit would blow cold air then after it cycles through, the fan continues to run and blows warm air. The unit never shuts off unless you turn it completely off.

The following day I called the salesman and explained what the unit was doing, he gave me the number to their "help desk". I called and they could not offer any help. I called the salesman back and he said he would talk with his manager and call me back. After 2 days of no return call, I called him again and had to leave a message. I did this several more times without a return call.

I then called the manager, Josh and explained everything to him. He told me he would check into it and call me back by the end of the day or the next morning at the latest. After waiting two more days, I called again and a new person identified their self as the manager and said Josh was on vacation. After explaining everything to him, he flat out told me there are no returns or exchanges on any A/C units period and there was nothing they could do.

I filed a complaint with the BBB of Houston. I got a rwesponse from Conn's Customer Relations Department who told me the same thing about their return policy and that the policy is posted all over the store and in the documents I received.

I went into the store where I made the purchase and there are no signs in the A/C department, no signs by the sales desks, no signs by the customer service desk. There was a very small sign by the exit that has their return policy on it. I reviewed my sales contract and all other documents I received and there is no return policy.

Conn's refuses to do anything for me. Other appliance store chains like HHGregg, Best Buy, Lowes, and several others have customer satisfaction returns on almost everything within time contraints.

Do Not Buy From Conn's.