Complaint Review: Connect 3D

This company (Connect3D) has broken a contract by failing to honor a $50 rebate as per the conditions and time frame specified in their rebate form.

Product Name: Connect3D 2GB 2.0 USB Drive
Product Part Number: C3D 4007
Purchase Location: Buy.com
Purchase Date: 01/25/2007
Order Number: xxxxxxxx
Connect3D Rebate Amount: $50 Check
Connect3D Rebate Claim ID: xxxxxxxx

On 01/30/2007, I mailed my rebate submission to Connect3D for the above mentioned product/rebate offer. On 03/23/2007, I received an email from "Connect3DCustomerService" stating that my rebate has been received and is being processed.

In April, I called their Rebate Center at (408) 441-4632 to check on the status of my rebate. I could never reach an actual live person and the recording on their system stated that the rebates have been outsourced to another company and to allow until MAy 30th, 2007 for processing.

It has now been more than 17 weeks since I mailed my rebate materials to Connect3D (the rebate form stated to allow 10 weeks for processing). I have not received the advertised $50 rebate as of today, June 5th, 2007.

I would appreciate if this complaint (along with the others that have surely been filed by many other consumers who have been similarly scammed on these rebates) goes to the right person in your organization, and action will be taken against these fraudulent companies.

Peter
Orinda, California
U.S.A.