Complaint Review: Connect America medical alert

 I set up this service for my mom and dad who are elderly and disabled. I live 650+ miles from them so this was supposed to be a peace of mind. My mom paid for the first 3 months like she was told to do and after that she was to receive a paper bill each month thereafter. I had this system set up in March 2015 and in that time until today, October 19th she only received one bill. I phoned them numerous times and was always assured that the matter was taken care of. On Oct 2nd I called and had them take her credit card information off her account or so I thought. They have repeatedly called her and harassed her over the bills. So today I called and cancelled her account with them. They wanted her to pay to send the stuff back and I told them no. So they said they would send her a prepaid sticker. They had also charged her credit card $499.95 after I made it clear not to do so. They're supposed to cancel her account and refund her money after they get the equipment back.