Complaint Review: Connect America

Connect America, aka Medical Alarm company, continues to charge my credit card for their personal (elderly) alarm system which we had for my mother, even though we returned the unit.  I even gave them the post office tracking info since they claim they do not have the unit in their possession...

In addition, I asked their billing dept to DELETE all of my credit card information from their system months ago and they said they were doing it as we spoke. Unfortunately, this company still has my credit card info and charged my credit card $329.00, the future yearly cost of this device, even though they have the unit.

If you choose to do business with this company, my advice to you is:

1. if you return their unit,. MAIL IT REGISTERED OR CERTIFIED MAIL SO THAT YOU CAN TRACK ITS RECEIPT!
2. Do not hold your breath waiting for their customer service OR billing depts to return your call.  They leave you on hold FOREVER, then a recorded message says they will call you back, which never happens...