Connect Television, Inc. Incompetant workers damaged my property and will not respond to fix it. Norcross Georgia
In September, I called DirecTv to start service. When the installers arrived, my wife told the technician where the crawlspace was, shown how to route wires and where the wires can terminate. They were told specifically NOT to puncture the siding on the house. When I arrived home later that day, I discovered they not only punctured my siding by screwing the cabling to the side of my house, but they ran the wire through the window! Now I am unable to properly close my window and it looks like crap. In addition, the dish itself was mounted in the middle of my roof and is not grounded! Can we say FIRE HAZARD? If this thing is struck by lightning, I am literally in a life threatening situation.
I have been in contact with DirecTv and this company. EVERYONE is unacceptably slow to respond. One "supervisor" from Connect Television finally did call me back and claimed the dish was properly grounded. Now, I may have been born during the day, but it wasn't YESTERDAY. There are no wires going to ground from that lightning-strike-waiting-to-happen. To sum up we have demonstrations of DISHONESTY, UNRESPONSIVENESS to customers, LAZINESS and INCOMPETANCY. Wow, what a company. They have the winning formula there, don't they?
My reccomendation: If you buy DirecTv and these guys show up, tell them to move along. Do NOT let them touch your property.
Lee XXXXX
Norcross, Georgia
U.S.A.
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1 Updates & Rebuttals
Fabuloso
any city,Internet,
Nigeria
You should Have looked
#2
Fri, September 18, 2009
Sorry you had such a bad experience with your installation but, your wife or who ever you left in charge for something that was very important to you should not have signed off on the installation in the first place.
If they (the person in charge at the time of the install) knew that the technician was not to drill holes in the side of your house then why did they let them? Maybe they were not clear or did not understand your instructions that you relayed to them since you couldn't be there in person to supervise the technician. Why on earth did they let the technician leave with a wire running out through the window?
As for the dish not being grounded, yes per DTV and CTV guidelines the dish needs to be grounded but its not to prevent lightning strikes from damaging anything. To inform you correctly sir a ground wire specifically the #10 ground wire that comes from either the dish or ground block and is attached to the ground source (ei: cold water pipe, electrical panel, ground rod etc.) is used to discharge any static electricity that may have built up from the wind blowing against the dish it is similar in the concept that when you drag your feet on the carpet with socks on and then touch some on or something metal and you get a shock. The ground wire is used to safeguard your TV and DTV equipment from any possible damage.
The ground wire is also used to protect your equipment in the event that your electrical wires in your house become damage and instead of the unwanted electricity damaging your DTV reciever or Satellite dish it is shunted to the ground circuit in your home.
So sir in conclusion it is your own fault for leaving someone in charge who couldn't handle the responsibility that you gave to them. Next time if you want to supervise a job do it yourself.