Connect3D Won't honor $50.00 rebate on 1/25/2007 purchase was to receive in 8-10 weeks has been 20 weeks have recceived nothing San Jose California
I bought from Buy.com a Connect3D brand 2 GB SD Memory card for $50 with a $50 manufacturer rebate on February 1, 2007. I never received a confirmation of my rebate from Connect3D.
Customer Service telephone number is just a standard recording saying that rebates will be processed by a third party. No further information is given and there is no way to contact a real person. Emails are ignored.
It's been over 4 months and no rebates have been issued by this company.
According to the FTC, if the manufacturer fails to pay a rebate, the retailer will become responsible. I contacted Buy.com via telephone on June 5, 2007. I was told that many unhappy customers are calling about Connect3D rebates and that I would be contacted shortly.That they would contact the manufacturer on my behalf. This is the same identical message being posted online for weeks by other customers.
Bottom-line: It's been 20 weeks and there's no way to contact the processing company to find out when or if the rebate checks will be mailed.
Paulette
Jasper, Georgia
U.S.A.