ConnectAmerica.com, LLC, MedicalAlert, MedicalAlarm.com A Misleading Scam That Takes Advantage of the Elderly for Self Gain Bala Cynwyd Pennsylvania
This Company Is A False Advertising Scam! Do Not Fall Prey To Their False Claims or You Will Lose Hard-Earned $$$!
1. First, this company doesn't help the elderly, they only lease "the System" , or equipment that MUST be returned with a written letter of cancellation or you will continue to be billed each month along with a $350 fee for the equipment.
Reasons:
(a) I was charged and paid for 3 years of service, but it was only used for 2 years and 4 months.
(b) I am also expected to pay an additional $350 for the equipment that was actually returned and shipped via USPS by my 84 year old father but he forgot to save his tracking number as proof of shipping.
2. DO NOT trust this company or any of its dbas with your Elderly Loved Ones.
Reason: My 84 year old father was disrespected by a customer service rep for a phone call he made to try to get help with cancelling the service.
BTW: My father's phone call did not cancel the service even though this company has the phone call on record that he was agitated when trying to cancel the service and needed help with disconnecting it. ???
3. Do Not rely on this system for peace of mind that you can leave your beloved elderly alone; especially, if he or she has limited understanding of electronics other than a telephone or TV remote control.
Reason: My mother had fallen more than once while using the service and each time, she wasn't able to think clearly enough to even use the alarm system. Instead, she just simply yelled for help!