Complaint Review: Connection Backup Service LLC-EFAX

We started getting a $14.95 charge from this company in or about May.

We noticed it in September.

We spoke with their serve 1-888 number. We were told we ordered it in May.  We did not. All my wife recalls is ordering in May was a senior citizen discount on our phone bill upon receiving a call from someone purporting to be from ATT.

You guessed it. ATT says that call was not from them. They have no such plan.

We were promised a refund for September and August, with a 24 hour email confirmation. We were given an email address to send a request for all payments to be refunded.

You guessed it: no refund confirmation, no response from emailed request.