CONNS APPLIANCES CONN ARTISTS OKC Oklahoma
10/11/14 we ordered appliances from CONNS APPLIANCES. We used a "12 month same as cash no APR" . Every payment was made on time and the balance was paid in full on the 12 month. Appliances purchased; a GE refrigerator, LG washer/ dryer set w/pedestals, GE 36" cooktop, and Samsung Chef series dishwasher. Warranties were purchased for all except cooktop. We started having trouble with the refrigerator almost from the start. After over 2 years and numerous service calls they agreed to replace. We had spent the previous 3-4 months using dry ice in at a cost of about 300$. The cooktop wiring caught fire in 2016 and we replaced it at our own cost. The DW was deemed unrepairable in 2016. THIS IS THE CURRENT ISSUE. The store kept telling us they hadn't received an order to replace. This went on for months. Now they say "corporate " says the replacement order has expired. What order!! The store kept saying they had no order!! We paid over 8000.00$ for said appliances plus warranties. This D.W. was 1099.99$ . One of the times my husband called to check on the infamous order the asst. manager actually HUNG UP ON HIM!! Today went I went in to talk to them AGAIN I saw a female employee snickering over our predicament. YES I confronted her to say how extremely rude and unprofessional she was. WE FULFILLED OUR PART OF THE CoNTRACT!!!! They had ever penny within 12 months!!! What do we do now !!!!!!