Conns, Conns Home Plus Deceptive sales practices, Do not abide by their own return policy, No return phone calls Austin Texas
Purchased a Samsung dishwasher, the most costly one they had, didn't qualify for 0% financing because I was declined for the Conns credit card, which is the only way to get 0%, and the store sales people do not tell you that, I had to call customer service to find that out but at that point I was ok. Well two weeks later, guess what shows up in the mail, a Conns credit card that goes thru Synchorny Bank.
So I return to the location where I made the dishwaher purchase, only to get no where with anyone including Vincent the manager. Vicent stated that I was past the 30 day charnge and return policy, and there was nothing he could do, but what he failed to realize that I purchased the item on 10/14/2015, it was not delivered until three days later. And as it explains on Conn's website, the 30 period starts when the item was received not purchased and I was in the store twice before that date, one time because the manager was no where to be found, was told he was at lunch at 3pm, and no one was sure when he would return, so I was told to return another time.
I then started the over a month long process of complaints with Conns, of which I had to call them to get any information on the complaints I had made. One of the phone calls with customer service, I was told that there was a resolution to my complaints and that I was being transfered to that department, they did not answer the transfer, so I was told to call back tomorrow and I would be connected to the right person. Called the next day, only to hear that there was no resolution, and that I would have to wait until someone calls me. Days later, the accounts payable department calls me asking for a payment, I explained that to them and they transfer me to corporate. Now this corporate manager tells me that I can not return the product nor receive any 0% financing, and if I return the product it will put on my credit as a "voluntary repossession".
I have made numerous purchases with this company, thinking I was a valued customer, well guess what, as soon as they sell you their products, they are pretty much done with you. Even when I proposed to return the item only to purchase another dishwasher with the Conns credit card, all I got was, " you cant return the item and we will report you to the credit agencies, so is there any other questions I can help you with?" Thanks a lot Conns and Conns Home Plus, you just lost from what I see, another customer due to the poorest customer service.