CONNS Refuses to repair or replace 50" Plasma bought in Nov 2007 Dallas Texas
I bought 2-42"Plasma TVs and 1-50" Plasma TV in Nov 2007 from Conns here in Dallas, Tx. The 50" Plasma has not worked more than 3 days. Conns has sent out a repair man several times and cannot repair the TV. This has been giong on for 8 plus months. Conn's continues to give me the run around. They are always loosing the paperwork the repairman sends them. Conns denies that they are responsible for calling the manufactuer when I have been on the speaker phone directly with them and the service man and they have told him to send them the paper work so they could ask LG for a replacement. I get multiple answers from CONNS. Never the same one.
Bryan
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Jake Sanger
Dallas,Texas,
This is not umcommon
#2Consumer Comment
Thu, May 29, 2014
I had a very simliar experience with teh location on north central expressway. They do not stand behind anything that they do. In fact, cannot even deliver the correct products in the first place, let alone stand behind them when they break (Which is often)