Complaint Review: Conoco

My daughters car stopped running in front of the T Rex Conoco in Dickinson. They pulled it in and we left it for evaluation. Upon returning Todd told us he ran a diagnostics and we needed a new fuel filter and pump. It would be $600 parts and labor.

My husband works on cars and said he would take it and get the parts himself. Todd charged us $172 for diagnositics and replaced the fuel filter. Todd quoted parts at $350 but when purchased by my husband they were $150. When replaced the car still did not run. After further investigation it turned out to be a $38 dollar part only. The fuel pump was not even needed. We paid for diagnostics that did not report or show the actual part needed. This is not the first shoddy type work received at this location.

Unhappy consumer.

Becky
Gladstone, North Dakota
U.S.A.