CONSCALLHOME.com Conscallhome told me they would give me a local number near the jail which "tricks the system" into thinking the inmate is making a local collect call rather than a long distance collect call. They forward the issued number to my cell phone. And that local collect calls are cheaper than long distance collect calls. The jail uses GTL so I had to set up an account with $25 with them, regardless. Conscallhome told me using just GTL would cost $1 to $2 per minute to my long distance number. It was $14 to set up the account and $18 for a 300 minute plan. I had only used 102 minutes and was already out of funds with GTL. How was this possible? I called GTL and was told I am paying .21 cents a minute, regardless if the inmate calls my long distance number or the local number. Conscallhome misrepresented their services, I paid $32 for absolutely nothing, and they refuse to refund the set up fee, only the prorated minutes, and that is at their discretion, takes 8 weeks, and if you read other complaints, most people never receive their refund. DONT USE CONSCALLHOME untill you verify with the local company first what the charges will be. Florida Internet
I had to set up an account using GTL which is the company the jail uses. That was $25.
Then I was told it's very expensive and was referred to Conscallhome. I called Conscallhome and was told that collect calls made to long distance numbers are $1 to $2 per minute. So Conscallhome issued me a local number which is forwarded to my cell phone, hence "tricking the system" into thinking the collect call is going to a local number. I was charged $14 to set up the account, and $18 for 300 minutes.
I was shocked when my GTL account was depleted, but I had only used 102 minutes on Conscallhome. How was this possible? I called GTL, not once, but twice, spoke to two different agents and received the same exact answer. With GTL, they charge me .21 cents per minute, regardless if the inmate dials the local Conscallhome number or my direct long distance cell phone.
I called Conscallhome and they basically told me GTL is lying. I informed her that Conscallservice cost me $32 for which I received absolutely nothing. I asked for a refund and was told the set up of fee is not refundable, and the minutes remaining would be prorated, at their discretion. A whopping $12, and will takes 8 weeks to process. Most other complaints state they never received their refund.
Bottom line, Conscallhome is a complete waste of money. My calls with GTl are 21 cents, without or without Conscallhome.