I have a major issue with this apparently fraudy company
Conservice. This shady company charges you several dollars to simply pay your bill either online or through their phone service. The only way to avoid paying the "convenience fee" is to mail in an ancient hand-written check.
I dealt with the inconvenient business practices of this company up until today. Here's a back-story to my issue. I moved into this apartment community towards the end of April, and was billed accordingly to my electricity usage. The next month comes around a friend advises me that he needs to wash all of his laundry in my apartment because he had moths in his closet at home, so I agree to let him do so. This shot my electricity bill up by nearly 80%, to which I was perfectly fine with.
However here is where the fun starts, the apartments I am living at have decided to switch to an all-bills-paid option and Conservice decides to close the bill about 15 days prior to the end of the month. I noticed that my electricity bill had skyrocketed from a $42.00 for one month to $98 for a month and a half. What Conservice did was prorate the final bill with the month prior, which happened to be $70 for a 30-day period, however overcharging me by a hell of a lot of money. I called Conservice and was greeted and explained the issue, and never really got an answer to what can be done about justifying my bill to make it be an accurate reading of my electricity usage. When I asked to speak to a supervisor I was given a nasty attitude and was not given a name, an extension, an email and was only allowed to leave a callback number. When the supervisor called me back I was treated the same way and was told there would be no solution to the issue.
My recommendation... DO NOT USE CONSERVICE and avoid all properties using this lousy company.