Complaint Review: Consolidated Bedding

I bought a Spring Air Matteress set on May 09 2007. The name of the matteress was Spring Air Memory 6/6 Set, with a Spring Air Box 6/6 foundation.I bought the set at America's Matteress, 111 South State Road 19 Unit 2
Palatka,Fl. 32177. Phone #386-326-4600.

Right after I purchased the set, It developed a deep depression on the right side,to about center ways. It is so deep, over 2 inches,making it impossible to turn over in bed.And getting worse.

When I contacted America's Matteress about the problem,I was told 'Sorry there's nothing we can do about the problem". It was in August of 2007 that I talked to them.

I contacted them a couple more times over the next two months and they refferred me to the factory Rep. for Consolidated Bedding. The Rep. never contacted me about the problem. I called America's Matteress once again and was told that Consolidated Bedding now had a new policy and would not be contacting me.

Instead they would give me a form to fill out and send to their Customer Service Dept.I filled the form out and sent it in on the 20th of November 2007.
The form stated that I would hear from them within 3 days,after they get the form.I have yet to hear from them as of Jan 24 2008.

After contacting America's Matteress onceagain,whereupon I was told "Sorry we can't help you" I began searching for additional help in the matter.

Jewel
Salt Springs, Florida
U.S.A.