Complaint Review: Consortium Group LLC

I ordered a sample product from the Internet and was billed for shipping. A few weeks later I received the product again and was billed full price. I called customer service and "Andrea" said I was supposed to call and cancel my subscription if I did not want further shipments. She claimed I had checked an online box indicating I understood I was to call within two weeks or more products would be sent to me. I did NOT check any box online. In fact, I had difficulty with the website and decided to not order the product at all, but the order went through when I tried to "go back" to the previous website page. I was unable to pull up the website page again. I did not know my order had gone through until the product arrived. 

I wanted to return the full-priced item for a full refund and was told by "Andrea" that it was impossible to return this type of product. 

Then, my credit card was charged for yet a third full-price shipment which never arrived. I called customer service again and was told the missing product will be shipped within five days. 

This is a ripoff company.