Complaint Review: Consumer Resource Network

On December 3rd 2011 I heard the radio commercial for foreclosed home listings by the consumer resource network. I called and talked with a salesman named Tony. No last name.

I signed up for what I was told would be a one free month trial with 1.99 charged for shipping and handling of the lists. I was told i needed to cancel by January 2nd 2012 or I would be charged a monthly fee of 29.99.

We still have not found a home we wanted so I kept he membership thinking $30 was not a bad price. I looked at my credit card statement a few days ago and found they have subsequently charged me nearly $240 from four different services over two months that I never agreed to. I only agreed to the CRN membership of 29.99.

I called them the other day and got a woman in customer service that said she canceled my service and that I would receive a refund. Then she said there needed to be an investigation into the recorded conversation? And said she would call me by february 18 or I could call her back at that same number. How am I supposed to talk to a specific representative when their customer service calls are pooled? I could barely understand her between the accent and how quickly she was talking.

I then started looking up lawsuits against them online and came to this site to see the same problems happening to other people and felt I needed to file my own report. Currently I am still waiting to see if they call me back. Though I will be canceling my credit card regardless.