Complaint Review: Consumer Resource Network

Wow... I was a jacked by these people too!!! on August 26, 2010 I called consumer network about houses they advertised on television, by the way my husband and I are looking to purchase a home so what sounded like a good deal to me I called and signed up for $1.99, which was debited out of my account.  I wrote down all the information the fast talking representative gave me, phone numbers, password to the site, reps name and extension, and when to cancel (by September 26, 10) the membership so my account wouldnt be charged, how about two weeks later I noticed all kinds of fees debited from my account as well as overdraft fees, I still had two weeks left on the 30 day trial whats up with that? they are without excuse here. I called and was unable to reach anyone, I left a messages on their phone with a return number NEVER heard back from theses people.  So I called my bank, bank of america and filed a claim, they refunded the fees and overdraft fees, then issued me out a new card. Thank you Bank of America!!!

This is so sad....people got to lie to try and make it in this world scamming Jack and Jill, not even caring how things like this effects the families they are scamming, you are trying to take food out our childrens mouth and we are honest living individuals.  Try living by FAITH, that way God will supply all your need according to his riches in Glory! Philippians 4:19. Amen, aaamen!

I ordered this listing for the $1.99, then called back to cancell so my account wasn't charged any monthly fee, I was told I still had a couple days, I then stated to the operator that was fine but I didnt want anything billed to me, so therefore cancell..... Well I noticed a fee on my bank statement and called to find out what it was, come to find out that I have been being billed for 1 of their services for the last 2 years and didnt even realize!!! So I have tried to get in contact with someone with their company for the last 4 days, finally I was told they were issuing me a courtsey refund for 1 month!!! When I added all the amounts up it came to $879.12, not to mention that i didnt know and was charged overdraft fees by my bank because of these charges!!!! And they are graciously gonna give me back $39.96, oh thank you!!! FOR NOTHING!!!!!

DO NOT USE THIS SERVICE!!!!!

IT IS A BIG GIANT SCAM, AND WHATS WORSE YOU CANNOT GET THEM TO DO THE HONEST THING AND TALK TO A SUPERVISOR DIRECTLY< OR GIVE YOU MONEY BACK,   SAD.................

Consumer Resource Network states, "...the call originated from another business, and as such had no bearing on the terms of the guarantee policy with our company. "

How did a finance company get the details, and the guy's contact information, if not from you?

To state that they are not connected with you in any way is clearly deceptive.

I had a feeling about this, when I heard the "Public Service Announcement" from Consumer Resource Network, which is why I decided to research the company. They are not a resource, they are just another criminal organization trying to take advantage of people.

I don't understand why the governement hasn't closed them down, and made them reimburse everyone they've ripped of, with interest and penalties.

I also don't understand how they, and others like them, can eat or sleep. They are part of the reason the US is financially in the toilet.

Dear Consumer,

The information you were purchasing is public knowledge. Meaning, if you go through the right resources, such as financial institutions (banks for example), the newspaper(investors like this) and real estate agencies, you can get the same information without paying. Basically, you are paying for them to compile the information for you.

Regards.

The complaint of "Dennis" of San Miguel CA is unfortunately typical of consumers who do not follow through with their concerns or complaints with a business.

"Dennis" received a call from a third-party business referral, and rather than simply decline their offer of financing assistance, he chose to contact the original party in an attempt to break his contract.

This client contacted our Customer Service Department on 8/26/04, 7 days after his order had been shipped, in an attempt to cancel due to his experience with the third party caller. We apologized for the way his call had been handled, but the fact is that the call originated from another business, and as such had no bearing on the terms of the guarantee policy with our company.

The client contacted Customer Service again on 9/8/04 demanding his refund. What the client knew all along was that he would not be eligible for a refund until he had completed a minimum-use term of 90 days. He was informed to call us back when he became eligible for credit on or after 11/24/04. To date, we have never heard from this client again, and as a result no credit has ever been processed.

We issued "Dennis" his refund when we discovered this ripoff report. Consumers can avoid such misunderstandings with relative ease by remembering the following whenever they do business by phone:
1)Remember that if you verbally agree to something you are obligated to the terms described to you. NEVER say "yes" to something you don't understand or agree to. It's ok to say "no", or "I didn't understand that". If you don't say something, the business representative will conclude you are following along with them.

2)Take notes. Make sure you document who you spoke with, the name of the company they represent, and any confirmation numbers or codes you may be provided with. It is the businesses responsiblity to give the consumer this information, it is the consumers responsibility to record it and keep it available for future reference. (CRN does not provide financial services...we are a foreclosure property listing service)

3)Stay calm. "Dennis" was belligerent and abusive to the representatives he spoke to. Profanity, threats, and name-calling do nothing to generate sympathy for your complaint.

4)Follow directions. If you have written paperwork or a policy in writing, read these documents and follow any instructions pertaining to your situation. "Dennis" ignored the return instructions enclosed with his introductory materials and as a result didn't receive his refund for an extra 7 months.

5)Follow up. "Dennis" was instructed to contact customer service on or after 11/24/04 to initiate refund processing, he never bothered to call or write.

We do apologize to "Dennis" for any inconvenience he may have experienced as a result of this unfortunate incident and wish him good luck in his home search. We hope that readers can avoid similar situations by following our advice.

Regards,
Robert Davis
Customer Sevice Manager
Consumer Resource Network LLC
1-800-983-6777

The complaint of "Dennis" of San Miguel CA is unfortunately typical of consumers who do not follow through with their concerns or complaints with a business.

"Dennis" received a call from a third-party business referral, and rather than simply decline their offer of financing assistance, he chose to contact the original party in an attempt to break his contract.

This client contacted our Customer Service Department on 8/26/04, 7 days after his order had been shipped, in an attempt to cancel due to his experience with the third party caller. We apologized for the way his call had been handled, but the fact is that the call originated from another business, and as such had no bearing on the terms of the guarantee policy with our company.

The client contacted Customer Service again on 9/8/04 demanding his refund. What the client knew all along was that he would not be eligible for a refund until he had completed a minimum-use term of 90 days. He was informed to call us back when he became eligible for credit on or after 11/24/04. To date, we have never heard from this client again, and as a result no credit has ever been processed.

We issued "Dennis" his refund when we discovered this ripoff report. Consumers can avoid such misunderstandings with relative ease by remembering the following whenever they do business by phone:
1)Remember that if you verbally agree to something you are obligated to the terms described to you. NEVER say "yes" to something you don't understand or agree to. It's ok to say "no", or "I didn't understand that". If you don't say something, the business representative will conclude you are following along with them.

2)Take notes. Make sure you document who you spoke with, the name of the company they represent, and any confirmation numbers or codes you may be provided with. It is the businesses responsiblity to give the consumer this information, it is the consumers responsibility to record it and keep it available for future reference. (CRN does not provide financial services...we are a foreclosure property listing service)

3)Stay calm. "Dennis" was belligerent and abusive to the representatives he spoke to. Profanity, threats, and name-calling do nothing to generate sympathy for your complaint.

4)Follow directions. If you have written paperwork or a policy in writing, read these documents and follow any instructions pertaining to your situation. "Dennis" ignored the return instructions enclosed with his introductory materials and as a result didn't receive his refund for an extra 7 months.

5)Follow up. "Dennis" was instructed to contact customer service on or after 11/24/04 to initiate refund processing, he never bothered to call or write.

We do apologize to "Dennis" for any inconvenience he may have experienced as a result of this unfortunate incident and wish him good luck in his home search. We hope that readers can avoid similar situations by following our advice.

Regards,
Robert Davis
Customer Sevice Manager
Consumer Resource Network LLC
1-800-983-6777

The complaint of "Dennis" of San Miguel CA is unfortunately typical of consumers who do not follow through with their concerns or complaints with a business.

"Dennis" received a call from a third-party business referral, and rather than simply decline their offer of financing assistance, he chose to contact the original party in an attempt to break his contract.

This client contacted our Customer Service Department on 8/26/04, 7 days after his order had been shipped, in an attempt to cancel due to his experience with the third party caller. We apologized for the way his call had been handled, but the fact is that the call originated from another business, and as such had no bearing on the terms of the guarantee policy with our company.

The client contacted Customer Service again on 9/8/04 demanding his refund. What the client knew all along was that he would not be eligible for a refund until he had completed a minimum-use term of 90 days. He was informed to call us back when he became eligible for credit on or after 11/24/04. To date, we have never heard from this client again, and as a result no credit has ever been processed.

We issued "Dennis" his refund when we discovered this ripoff report. Consumers can avoid such misunderstandings with relative ease by remembering the following whenever they do business by phone:
1)Remember that if you verbally agree to something you are obligated to the terms described to you. NEVER say "yes" to something you don't understand or agree to. It's ok to say "no", or "I didn't understand that". If you don't say something, the business representative will conclude you are following along with them.

2)Take notes. Make sure you document who you spoke with, the name of the company they represent, and any confirmation numbers or codes you may be provided with. It is the businesses responsiblity to give the consumer this information, it is the consumers responsibility to record it and keep it available for future reference. (CRN does not provide financial services...we are a foreclosure property listing service)

3)Stay calm. "Dennis" was belligerent and abusive to the representatives he spoke to. Profanity, threats, and name-calling do nothing to generate sympathy for your complaint.

4)Follow directions. If you have written paperwork or a policy in writing, read these documents and follow any instructions pertaining to your situation. "Dennis" ignored the return instructions enclosed with his introductory materials and as a result didn't receive his refund for an extra 7 months.

5)Follow up. "Dennis" was instructed to contact customer service on or after 11/24/04 to initiate refund processing, he never bothered to call or write.

We do apologize to "Dennis" for any inconvenience he may have experienced as a result of this unfortunate incident and wish him good luck in his home search. We hope that readers can avoid similar situations by following our advice.

Regards,
Robert Davis
Customer Sevice Manager
Consumer Resource Network LLC
1-800-983-6777

The complaint of "Dennis" of San Miguel CA is unfortunately typical of consumers who do not follow through with their concerns or complaints with a business.

"Dennis" received a call from a third-party business referral, and rather than simply decline their offer of financing assistance, he chose to contact the original party in an attempt to break his contract.

This client contacted our Customer Service Department on 8/26/04, 7 days after his order had been shipped, in an attempt to cancel due to his experience with the third party caller. We apologized for the way his call had been handled, but the fact is that the call originated from another business, and as such had no bearing on the terms of the guarantee policy with our company.

The client contacted Customer Service again on 9/8/04 demanding his refund. What the client knew all along was that he would not be eligible for a refund until he had completed a minimum-use term of 90 days. He was informed to call us back when he became eligible for credit on or after 11/24/04. To date, we have never heard from this client again, and as a result no credit has ever been processed.

We issued "Dennis" his refund when we discovered this ripoff report. Consumers can avoid such misunderstandings with relative ease by remembering the following whenever they do business by phone:
1)Remember that if you verbally agree to something you are obligated to the terms described to you. NEVER say "yes" to something you don't understand or agree to. It's ok to say "no", or "I didn't understand that". If you don't say something, the business representative will conclude you are following along with them.

2)Take notes. Make sure you document who you spoke with, the name of the company they represent, and any confirmation numbers or codes you may be provided with. It is the businesses responsiblity to give the consumer this information, it is the consumers responsibility to record it and keep it available for future reference. (CRN does not provide financial services...we are a foreclosure property listing service)

3)Stay calm. "Dennis" was belligerent and abusive to the representatives he spoke to. Profanity, threats, and name-calling do nothing to generate sympathy for your complaint.

4)Follow directions. If you have written paperwork or a policy in writing, read these documents and follow any instructions pertaining to your situation. "Dennis" ignored the return instructions enclosed with his introductory materials and as a result didn't receive his refund for an extra 7 months.

5)Follow up. "Dennis" was instructed to contact customer service on or after 11/24/04 to initiate refund processing, he never bothered to call or write.

We do apologize to "Dennis" for any inconvenience he may have experienced as a result of this unfortunate incident and wish him good luck in his home search. We hope that readers can avoid similar situations by following our advice.

Regards,
Robert Davis
Customer Sevice Manager
Consumer Resource Network LLC
1-800-983-6777

Consumer Network Resource still has not refunded the money back to me. I feel that this is one of the worse compay's that anyone can do business with and urge the consumers to beware of the company and not do any business with them. When I call and ask about the refund of my money, they will switch me from one person to another and not give any straight answer's. I feel that this company should be thoroughly investigated.