Consumerbill.com - fortress Secured Fraud Internet
This company fraudulantly made computer generated checks to cash them in my account. I had nsf fees and I want them to pay for them. I am willing to go to court against them. anyone thats had the same problem and wants to join me contact me at (((Redacted))). here are the conversations i had with them:
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You are now chatting with 'veronika'
Your Issue ID for this chat is LTK146028417666X
veronika: hello how can i help you
Shawn: are you a live agent?
veronika: i am very much alive
Shawn: ok
Shawn: your company has tried to take money from my checking account 4 weeks in a row without my permission.
veronika: can i get your name and home address please
Shawn: one week you have succesfully received that money.
Shawn: however on the other 3 weeks you did not get it you caused my account in overdraft fees $33 each time costing me $99.00
Shawn: I would like a refund for the $99.00
veronika: can i get your name and home address please
veronika: thank you
veronika: i see that they tried to take money out of your account but there were insufficient funds
veronika: and did you aslo close your account?
veronika: they successfully have not taken any money from you whatsoever
Shawn: my account is on freeze and yes the funds were insufficient because of your company. i am in the negative because of your company
Shawn: yes they did 39.95 and it has been returned
Shawn: it was either the 3rd or 10th of oct.
veronika: so how can i help you?
veronika: i cannot do anything about your bank fees
veronika: that is something you will have to talk to the bank about
Shawn: i want the $99.00 refunded to me since i never gave your company permission to access my account
veronika: they did not take any money out sir
veronika: the statements show that they tried but failed
Shawn: i have the fake check that your company provided to my bank and yes you did get $39.95 from it was just returned last week
Shawn: do i need to provide this to you?
veronika: if you can fax us that copy of your bank statement then we can go from there
veronika: my database shows that there was nothing taken out
veronika: Our fax number is 775.359.2282
Shawn: on what dates and amounts do you show they tried?
veronika: 2008-10-15,2008-10-08,09-29
veronika: 49.95,39.95,49.95
Shawn: and since i did not give your company permission to access my account what gives you the right to try to get the money?
Shawn: and on 10/08 that is when payment was made to your company for 39.95
veronika: sir there was no money taken from your account
Shawn: you did receive and i will be happy to send a fax of it from my bank and if you want i can get my attorney involved as well
veronika: if you fax the statement and we see that there was money taken
veronika: then we will issue a check if not then you will not get a check
veronika: that is what we can do for you
Shawn: what gives you the right to attempt to take money from me without my permission?
Shawn: will you answer that?
Shawn: what gives you the right to attempt to take money from me without my permission?
Shawn: veronika?
Shawn: why are you ignoring the question?
veronika: i am not
Shawn: then answer this....what gives you the right to attempt to take money from me without my permission?
veronika: everything is stated in the terms and conditions of that loan
veronika: if you read it you would know
Shawn: what loan?
Shawn: i never signed up for a loan
Shawn: do you think you gave me a loan?
Shawn: and if so for how much?
veronika: we do not issue loans sir
veronika: we are a customer service agency
veronika: for those websites
veronika: is there anything else that i can do for you
veronika: if you do fax that please make it attn: jessica
Shawn: yes there is, how long after i fax the info to you will i receive my money, all $99.00 of it?
veronika: i do not know if you will even be getting a check sir
veronika: those are questions i cannot answer until we get the statement
veronika: any more questions?
Shawn: well you said that if i prove you have attempted and succeed to get money from my account i can receive a check
Shawn: this is what you said...veronika: if you fax the statement and we see that there was money taken veronika: then we will issue a check if not then you will not get a check veronika: that is what we can do for you
veronika: yes and i would like to give you the correct information
veronika: you still have to fax it sir
veronika: we have not revised it
Shawn: i will
veronika: if you do get a check
veronika: it takes 30-45 business days to receive
Shawn: i will have my bank fax it to you today
veronika: thank you
veronika: that would be great
Shawn: how can i gaurentee the $99.00 i am owed for your attempts
veronika: im only here to help
veronika: not argue
veronika: i cannot guarantee anything
Shawn: who can i talk to then that is above you?
Shawn: or how about giving me a legit number to talk to a live agent and so my bank can do so as well
veronika: We are Consumerbill.com,1-888-267-2169 option 1 -- This is the number to our customer service center. You can talk over the phone with a representative.
veronika: they will tell you tha same thing that i just told you
2nd convo:
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You are now chatting with 'Saya'
Your Issue ID for this chat is LTK146028466417X
Saya: Hello, How may I help you ?
shawn: i need you to look and see when you have received payment from me
Saya: May I have your mailing address ?
shawn: yes
Saya: I show that your bank returned you $39.95
shawn: but you had originally received it correct?
Saya: No
Saya: We never collected the money from you, It was sent back to us as of insufficient fund.
shawn: thats not what my bank shows.
shawn: i had the money in there when your company tried to take it and you did receive it i had to dispute the charge and have my bank make your company return it to me
shawn: i have documentation of all this.
shawn: anyway your company had tried to take money from me on other occasions as well costing me overdraft fees and i would like to be reimbursed for my charges the total is $99.00
Saya: 497997984151 2008-09-29 PLATPIP49 49.95 R01 Transaction 1 of 1
Saya: Transaction scheduled for 2008-09-29
Saya: Transaction processed on 2008-09-29
Saya: Transaction was returned on 2008-10-06
Saya: 357192898653 2008-10-08 GRANTPIP39 39.95 R03 Transaction 1 of 1
Saya: Transaction scheduled for 2008-10-08
Saya: Transaction processed on 2008-10-08
Saya: Transaction was returned on 2008-10-24
Saya: 548648843566 2008-10-15 PLATPIP49 49.95 R01 Transaction 1 of 1
Saya: Redeposit For 497997984151
Saya: Transaction scheduled for 2008-10-15
Saya: Transaction processed on 2008-10-15
Saya: Transaction was returned on 2008-10-23
Saya: This is all we have in our database
Saya: R01 mean INSUFFICIENT FUNDS
Saya: R03 mean NO ACCOUNT/ UNABLE TO LOCATE
shawn: yes we stopped that account because your company was accessing my account without my permission
shawn: so i want refunded to me the overdraft fees that your company has caused me
shawn: when can you send me the $99.00 you owe me?
Saya: We only issue the refund in the amount that we collected.
Saya: We are not responsible for NSF fee
shawn: no you caused me nsf fees because i never gave your company permission to access my account you fraudulantly accessed my account
Saya: Well, if you think about most companies refund policies, in comparison we are no different. It usually takes 6-10 weeks for a refund. We are a third party customer service company and handle multiple accounts for different programs. We are not a bank, so we do not have the ability to just "issue" a refund. It has to go through different departments and approval. I understand your frustration and apologize for the inconvenience this may cause you.
Saya: I will advise you as I advise any customer that feels the way you appear to, and that is, in this day and age, you should be careful when it comes to your personal information and especially your banking information. Especially if you don't fully understand how a program works. And especially when you are giving that information out over the phone or on the internet.
Saya: We only issue the refund in the amount that we collected
Saya: We are not responsible for NSF fee
shawn: stop copying and pasting. talk straight, you have no right to access my account.
shawn: i want my money and i want it now. next step is my attorney and i dont think your company wants that
shawn: as i will go for more than you owe already
shawn: now i would like to talk to your manager
shawn: hello?
shawn: you are responsible for going into my account and trying to take money out without my permission, is this not true?
shawn: or did you run away?
Saya: The manager will tell you the same thing
shawn: well then let the manager tell me then
shawn: i want to speak to the manager now
Saya: One moment please
3rd convo:
Jason: hello sir i am the manager how can i help
shawn: yes i would like to get my money back
shawn: r u there?
shawn: this is highspeed internet and it takes you forever to respond what is the deal with you scammers?
Jason: ok saya has told you about the refund
Jason: and its been submitted
shawn: no she has not
Jason: sir we didnt take your money
shawn: im talking about something else
Jason: whats that sir
shawn: im saying you never had my permission to access my account, you tried on 3 different occassions to get money from me and it caused me 3 nsf charges totaling $99.00 i want the $99.00 back
Jason: you signed up for the cash advance or loan
Jason: and please understand we are not the people
Jason: who took your money
Jason: we just handle
Jason: there customer service
shawn: on a fourth attempt you did get money from me totaling $39.95 and you had to return it because i had my bank make you give it back.
shawn: no your company accessed my account right?
Jason: no
shawn: then who did?
Jason: we just handle customer service for them
shawn: what company?
Jason: i dont know who you were on the inter-tel with
Jason: net
shawn: sounds fishy to me that you handle an account and you dont know who for
shawn: Saya: 497997984151 2008-09-29 PLATPIP49 49.95 R01 Transaction 1 of 1 Saya: Transaction scheduled for 2008-09-29 Saya: Transaction processed on 2008-09-29 Saya: Transaction was returned on 2008-10-06 Saya: 357192898653 2008-10-08 GRANTPIP39 39.95 R03 Transaction 1 of 1 Saya: Transaction scheduled for 2008-10-08 Saya: Transaction processed on 2008-10-08 Saya: Transaction was returned on 2008-10-24 Saya: 548648843566 2008-10-15 PLATPIP49 49.95 R01 Transaction 1 of 1 Saya: Redeposit For 497997984151 Saya: Transaction scheduled for 2008-10-15 Saya: Transaction processed on 2008-10-15 Saya: Transaction was returned on 2008-10-23 Saya: This is all we have in our database Saya: R01 mean INSUFFICIENT FUNDS Saya: R03 mean NO ACCOUNT/ UNABLE TO LOCATE
shawn: that shows me that your company accessed my account
shawn: your company is at fault not me and no other company, you are a third party that fishes for peoples info and robs them
Jason: ok you are showing me
Jason: ok shawn is there anything i can help you with
shawn: you can refund my $99.00 like i have asked already
shawn: or better yet jason can you call me right now on my phone?
shawn: i mean i dont want to take you away from your important job of robbing people blind but i do want my money back
Jason: let me look at your account
Jason: give me a sec
shawn: i dont have an account with you that i gave permission for but by all means go ahead and look
Jason: ok is this your address
Jason: Email: shawn_graham@sbcglobal.net
shawn: yes that is all correct
Jason: ok well shawn did you apply for and loans online at all
shawn: no
Jason: ok well can you fax in your statement from you bank with these charges
shawn: besides the address you have is not my address but it is what you have that associated with my bank to access my money
Jason: cause its fraud then
Jason: ok i understand
shawn: i already have the fax number and attention to jessica, but i have to wait on my statement on nov. 6th
shawn: thats to long for me to have to wait to get my $99.00 that your company caused me to lose.
shawn: i lost it right away and i want it back right away
Jason: ok well let me see if we have the fax
shawn: i didnt fax it yet
shawn: i cant until november 6th 2008
Jason: please send it over so we can look at the account so we can get this straight please
shawn: i dont have the statement it does not get released until november 6th 2008
Jason: ok please send it when you get it
shawn: besides you already know that you tried to get money from me with no luck because of nsf, so why should i wait
Jason: well i blacklisted your account so there will be no more charges
shawn: you caused me $99.00 in nsf and you expcect me to wait to send you a fax?
Jason: and i really want to find out how this happen
Jason: ok shawn i am trying to help
shawn: oh you cant access it if you had george w bush on your side
Jason: if you dont want my help
shawn: i had my bank freeze it from people (scammers) like your company
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4th convo:
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You are now chatting with 'veronika'
Your Issue ID for this chat is LTK146028466922X
veronika: hello sir how may i assist you?
shawn: i would like to speak with the manager jason please
veronika: how can i help you?
shawn: i want to speak to jason the manager please
veronika: is there something that i can help you with?
shawn: yes you can help me by getting jason thank you for your help
veronika: sir? i am here to help, so how can i be of assistance?
shawn: if you are here to help then do your job and get jason now
Jason: shawn what can i help you with
shawn: why did you rudley leave like that?
Jason: i advised you what i could do fo ryou
shawn: and what is it that you can do for me?
Jason: sir there is nothing i can do for you
Jason: we never collected money from you
shawn: i need a copy of my agreement with your company to access my account for funds
Jason: if you have overdraft fees i would go to the bank
Jason: ok i can send that to you by email
Jason: is that it sir
Jason: shawn_graham@sbcglobal.net
Jason: is where i can send it
shawn: i did go to the bank and to my attorney and they want as much info as i can get from you as possible that is why i want a copy of my agreement with your company, oh but wait it doesnt exist and you say you dont know what company you work for yet you have my info and you show that you tried to take money from me on 4 occassions and successfully received $39.95 and then had to return it because i disputed it.
Jason: i can send you all the info by email
shawn: yes you can send it there. but dont make no fake document.
Jason: i am not going to send fake documents
Jason: it will show you everything i see in my system
shawn: and you asked me if i tried a loan or something...can i ask you a legit question and get a legit answer?
Jason: sure
shawn: if someone was trying to get a loan why would the have someone else other than the loan company try to get money from their account if they need the money in the first place?
shawn: also i would like to know what company or companies you are working for, can you email those to me as well?
Jason: it tells you about 3rd party and there charges
shawn: well i need all that emailed to me immediatley please
shawn: i will let you get back to your scams have a goodnight sleep
I never got the email.
Shawn G
Indianapolis, In
Sgraham
indianapolis, Indiana
U.S.A.
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