Complaint Review: Consumerinfo.com

All of those that have had problems with Consumerinfo.com, FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU online to get your voice heard: http://www.bbbsouthland.org/index.cfm. They are members of the organization, and as such are held to the standards set by the BBB.

I too, was ripped off. Here is the letter I sent to their consumer relations (yeah right) group:

Dear Consumer Relations Group:

Approximately two months ago I received an offer via email to get one month free of your consumer credit report service. I decided to try it out and check my credit online. I needed only to check my report once (which I did, ONLY ONCE), and then decided I no longer needed the service. The webpage had an email address, and that same day or perhaps the following day, I sent an email from my work email stating that I no longer desired the service. I noticed at the end of the month that I had been charged anyway. I called the phone number of the company. The beginning message says to send an email to another account. I did so, AGAIN from my work email and also requested a refund since I was promised one month free and cancelled before my one month had expired. I felt sure that my request was processed.

As of today I still had not received a refund. I called your toll free number and spoke with a representative there. Dana or Bana (63558) asked if I had received a confirmation email for either one of my emails. Was I supposed to know to expect one? I have not received one for either one of my emails. Is this legal grounds for my not receiving a refund? No. I also asked her if my account had been deactivated. That was not even done! In addition, I was charged yesterday (the 19th of September) for another month of service (much to my surprise). I was willing to settle and asked that I be refunded that last charge since it has not even been one day. She said no. Now I can safely call that the WORST customer relations I have ever encountered. I asked her if she has now cancelled my membership.

Yes. Well, since I have not received confirmation emails yet from my other inquiries, I wanted to cover myself. I asked if I could have a follow up email stating that we had this conversation and that my account will be inactivated on such-and-such a date. SHE COULD NOT EVEN DO THAT!

These are my demand since I have been served such indelicate customer service both via email and on the telephone and none of my requests have been delivered to my satisfaction:

1. Refund my $9.95 from the transaction on 8/23/04 and the $9.95 which I believe has not hit my account but I was told already has been processed on your end.

2. A confirmation email stating that the above has been refunded (since your company stands by confirmation emails in such a firm way).

3. A confirmation email of the IMMEDIATE cancellation of my account.

I will be notifying the better business bureau of this problem immediately.

Vanessa
Cleveland, Texas
U.S.A.

Click here to read other Rip Off Reports on consumerinfo.com

CLICK HERE: Lawsuit Filed Against Consumerinfo.com to get victims thier money back

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!