Complaint Review: continental academy

Hello

  My name is Tyron W. Im writing this report in response to my recent order to Continental Academy

to recieve a duplicate High School Diploma. I graduated from the school back in September of 2000

I participated in their Fast Track Program which I pay the tuition then I recieve all the coarsework. I sucessfully

completed all my coursework and test and also paid off in full all the tuition cost. Since then I've never had any

issues with the school, I used the diploma to attend and graduate college, I also was able to get into the military

with it. I put in for one duplicate request which they sent me because during my service i moved around a lot 

which caused some of my belongings  to get misplaced. I just recently got out of Active Duty Army back in

march and was planning on attending a trade school which they require me to show proof of high school

education. So I go to the Continental Academy website, download and print the request form, filled it out along

with the $10.00 fee, which I paid $20.00 because one transcript goes to the school and the other one for

my personal records. So I mail everything off they said it takes about 2 weeks max. So I waited paitiently

untill about 3 weeks to a month for them to respond. I then called them and the academic records clerk tells

me they have recieved my request, but they cannot send me a diploma because im listed as a nongraduate

she tells me that they never recieved my coursework. and I still had a outstanding balance. I was SHOCKED!

I felt disappointed, cheated out of my hard earned money. I planned on using my Post 911 GI BILL that I have

earned by putting my life on the line in both Iraq and Afghanistan. I really feel they need to fix whatever

issue their having people arent getting cheated out of their money. Thanks.

Tyron

Waipahu, HI