Complaint Review: Continental Freight Forwarders

I sent a huge box of items to the Philippines inwhich I spent approx. 1,000 on the contents.  I was promised that it would arrive within 2 months.  It's been 4 months and still no delivery.  I've been calling the number that they provided for the last 2 months but the call rolls directly over to voicemail and I NEVER get a call back.  AFte rtalking to co-workers and reading their Facebook page, I learned that they have a long history of NOT delivering goods or delivering them 6 months after they have been shipped.  After 30 years of Active service in the Navy, I am apualed to be treated this way.  I was sending these items to kids whom I have become friends with their parents.  They have nothing and I wanted to show them a little happiness.  They are anxiously awaiting their gifts but I don't think that they will be delivered.  I need some help from your service, please.