Continental Promotion Group Rebate Fraud Pure & Simple: Did not give me my rebate. ripoff Tempe Arizona
On 1/2/07 I purchased a TomTom One GPS unit at Staples for $499. There was a form for a $100 rebate with the purchase of this unit. I filled out the form and mailed it on 1/12/07.
Around mid February I received a postcard from Continental promotion group saying that the UPC is sent was not valid. I called their 800# and I faxed a copy of the UPC. The person I spoke to said that she would resubmit. On 4/7/07, I received another postcard from Continental Promotion now saying that the receipt I submitted was from a non-qualifying store.
I kept a copy of the form and it does not state that Staples is not a valid retailer for this offer. It mentions other retailers, but not Staples. I don't think they want to pay this rebate, thus I am filing a BBB complaint.
Jose
Arlington, Virginia
U.S.A.
3 Updates & Rebuttals
Rebate Specialist
Pheonix,Arizona,
U.S.A.
Call us
#4UPDATE Employee
Mon, July 28, 2008
I ask that you call the rebate center and have this fixed, if we have all your information other than the correct store name than please call and this will be fixed by phone without requesting documents.
We are open Monday- Friday 8am-8pm Eastern Standard Time.
or email us and provide your name, address, etc so we can locate your record and also include in your email the store name as Staples.
Jose
Arlington,Virginia,
U.S.A.
Update by the consumer. 8-19-07.
#4Author of original report
Sun, August 19, 2007
I can only comment on my case. The fact remains that I have attempted to work with this company (CPG) to get my rebate. The first time they said that the UPC was not valid. I satisfied that requirement by re-submitting my copy of the UPC. Then they denied me again by saying that Staples was not a valid retailer.
It sounds to me that they are just making up excuses to NOT pay this rebate. I'm sure that they keep a portion of the rebates they do not pay out and give the rest to Tomtom.
I welcome any assistance from the CPG employee to help resolve this dilemna. I am not going to keep bugging them in the hopes they will pay this rebate. That is why I filed a BBB report, filed this report and just recently reported them to the AZ attorney general's office.
Rlpruitt
Phoenix,Arizona,
U.S.A.
CPG NEVER Denies a rebate!
#4UPDATE Employee
Sun, August 19, 2007
Continental Promotion Group NEVER denies a rebate.
We are contracted by our clients to fulfill rebates to THEIR customers. Consequently, we can only use the guidelines that our clients set up.
Unfortunately, your denied rebate could have been caused by a number of factors:
1. Store personnel, in an effort to "help" their customers, often provide rebate forms for items that don't qualify for rebates.
2. Many times the client doesn't provide CPG with all of the valid UPC codes. When this happens, a purchase that SHOULD qualify for a rebate is denied. Our CPG audit department works hard to identify these and to obtain all of the valid UPCs from our clients.
3. Similar to #2, there are times when the client does not supply CPG with all of the valid stores. There are also times when the supplied list of valid stores doesn't match the rebate forms that consumers receive. Again, our audit department strives to identify and correct these discrepancies as quickly as possible.
As a policy, CPG only does business with clients who WANT TO PAY REBATES. If you have truly met the qualifications for a rebate, please maintain contact with CPG's customer service department until you have been satisfied.
Thank you,
CPG Employee.