Complaint Review: Continental Warranty Lyndon & Service Shield Warranty Plans ContinentalWarranty.com

A contract is a legally binding document. The way contracts work in the insurance industry is the FINAL contract always gets sent AFTER you put down your deposit. We operate the same way that your life, health, and car insurance company do. We're not doing anything out of the ordinary. The only difference is that we're actually telling you that you have 30 days.

Call it what you want to call it. We have a license to sell in every state and we follow all of the laws put out by the insurance commissioners.

Last time we checked, they're the ones who set the guidelines...

If we could tell you all about the warranty and let you call us back whenever you please, what would stop you from just waiting for the car to break down, and then purchasing the warranty? If we had an open enrollment, people would use us as a repair facility. Call me at work if you don't understand. (888) 244-0925. X2645.

By enrolling the car and putting down a refundeable deposit, what you actually are doing is starting your coverage and you're also getting the actual contract.

Contract=legaly binding document. We can't, nor will any insurance company, send you a contract for free! In order for us to legally bind ourselves to your car, we would need a refundeable deposit. Your car insurance, health insurance, life insurance, etc. all work the same way!

Again, call me if you don't understand this.

For the original poster, this will turn out to be a very good day.

The legal definition of a 'warranty' is a mechanical breakdown agreement which is offered at no cost to a consumer when they buy a product. What you're dealing with here is what is actually called a 'Mechanical Breakdown Contract' or a 'Service Contract'.

You have a company employee responding, in writing, calling his product a 'warranty'. Basically, if you decide to hire an attorney, this company will be forced to give you the 'Service Contract' at no cost to you as they have, in writing, offered it to you as a 'warranty'.

Warranties have no cost, therefore if they're offering you one, they have given up the right to charge you for the service.

Print the rebuttal, hire an attorney, and you'll have a contract at no cost to you at all.

Good luck!

For the original poster, this will turn out to be a very good day.

The legal definition of a 'warranty' is a mechanical breakdown agreement which is offered at no cost to a consumer when they buy a product. What you're dealing with here is what is actually called a 'Mechanical Breakdown Contract' or a 'Service Contract'.

You have a company employee responding, in writing, calling his product a 'warranty'. Basically, if you decide to hire an attorney, this company will be forced to give you the 'Service Contract' at no cost to you as they have, in writing, offered it to you as a 'warranty'.

Warranties have no cost, therefore if they're offering you one, they have given up the right to charge you for the service.

Print the rebuttal, hire an attorney, and you'll have a contract at no cost to you at all.

Good luck!

For the original poster, this will turn out to be a very good day.

The legal definition of a 'warranty' is a mechanical breakdown agreement which is offered at no cost to a consumer when they buy a product. What you're dealing with here is what is actually called a 'Mechanical Breakdown Contract' or a 'Service Contract'.

You have a company employee responding, in writing, calling his product a 'warranty'. Basically, if you decide to hire an attorney, this company will be forced to give you the 'Service Contract' at no cost to you as they have, in writing, offered it to you as a 'warranty'.

Warranties have no cost, therefore if they're offering you one, they have given up the right to charge you for the service.

Print the rebuttal, hire an attorney, and you'll have a contract at no cost to you at all.

Good luck!

"Since you mentioned that you did not have the money for the warranty at the time, I'm sure the zero percent financing and the waiver of the $95 inspection is something that you can benefit from greatly, and I think the representative was just trying to help maintain those benefits for you so that you could take thirty days to talk it over with your wife-- with the contract, the zero percent financing, and the $95 waiver."

So, the customer wanted to talk to his wife about it and their finances. You take offense to not only that, but the fact that he admitted he couldn't afford it.

Yet you come on here under the guise that your explanation for the rude and pressure tactics of you and your representatives was because "warranty is a time sensitive issue". Then you state that your "representative was just trying to help maintain those benefits for you so that you could take thirty days ". How "time sensitive" is it that he can now, somehow, take 30 days?

There is nothing unreasonable about taking 30 days to discuss a financial investment, however, they should not have to lay out any kind of money just to review a contract-whether they have money or not. If you are legit, there is no need for money up front to do this. The contract and services would stand on their own merit. There is no need to make people jump through hoops to get money back that shouldn't be taken to begin with.

Since we waive your vehicle inspection, since we finance you at zero percent without running your credit, and since we offer wholesale prices for all of our warranties, we do not allow people to simply call us back whenever they feel. If that's how our company worked, then we'd essentialy be giving out the warranty for free--it would mean that you could just wait for the car to break down, give us a call, put down your refundeable deposit, and get your car fixed. Not to say that you're going to do that, but people do. And since we don't have lie detectors on the phones, we base everything on statistics. Statisticly, on the initial contact, you're a low risk.

Continental Warranty strives to enroll vehicles on the initial contact so that you, the customer, can take advantage of all the benefits listed above. This is mentioned on our website under the FAQs. When you told the representative that you wanted to do your homework, he/she was simply helping you out.

Since you mentioned that you did not have the money for the warranty at the time, I'm sure the zero percent financing and the waiver of the $95 inspection is something that you can benefit from greatly, and I think the representative was just trying to help maintain those benefits for you so that you could take thirty days to talk it over with your wife-- with the contract, the zero percent financing, and the $95 waiver.