Convergent Outsourcing Inc. ATERSO01 as return address "This notice is being sent to you by a collection agency. The records of Verizon Wireless show that your balance of $38.63 is due in full". Renton Washington
I received this letter a couple days ago, stating "this letter is sent to you by a collection agency. The records of Verizon Wireless show that your balance of $38.63 is due in full. If you have any questions about this account, please contact our office toll free at 866-382-2885."
When I called the number on the letter (866-382-2885) a Chris Montoya asked for the Client account #. I gave it to him, but he refused to answer any of my questions before I gave him my name. I refused and also read the Convergent account number for him & the return address shown off the letter.When I refused to give him my name , he said he could not verify that I had the leter. I told him I was going to report him to the BBB & he hung up.
1 Updates & Rebuttals
Convergent Outsourcing, Inc.
Renton,Washington,
USA
Validating the correct consumer
#2UPDATE Employee
Mon, August 01, 2016
Thank you for posting your concerns.
We understand your frustration of having to answer a bunch of questions before we at Convergent can give you the information you need. The Fair Debt Collections Practices Act requires that we verify that we are talking with the correct consumer before we share any information regarding the account. This prevents inadvertently disclosing consumer information to a third party. You can learn more about debt collection at the Consumer Financial Protection Bureau website, http://www.consumerfinance.gov/askcfpb/1695/ive-been-contacted-debt-collector-how-do-i-reply.html.
You can learn more about Convergent Outsourcing at http://www.convergentusa.com/outsourcing/. To request additional information about this account you can dispute the debt online with us at http://www.convergentusa.com/outsourcing/request/make/2 or by sending us an email at #clerks@covergentusa.com. We look forward to helping.