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  • Report:  #1460517

Complaint Review: Cook WearhouseShed

Cook WearhouseShed Sold me a lemon and wont honor lifetime warranty Internet

  • Reported By:
    Linda — Winter Haven Florida United States
  • Submitted:
    Wed, September 12, 2018
  • Updated:
    Wed, September 26, 2018
  • Cook WearhouseShed
    United States
  • Phone:
    6188932114
  • Category:

I bought a shed with a lifetime warranty. I still have the original contract. They have had to come out twice to replace shingles. The lock broke and they made me purchase a new lock. (I assumed it would be covered under the lifetime warranty) Now the siding on the shed is decaying and buckling. I reported it to Cook sheds. They claim it is NOT covered under the lifetime warranty. They also informed me that the shed needed to be treated every couple years. I was never told that, nor is it in the contract. When I filed a complaint with the BBB they resorted to falsehoods about me and the shed. My shed is a peice of junk. I feel I was deceived about the lifetime warranty.

1 Updates & Rebuttals


Linda

Winter Haven,
Florida,
United States

Making things right

#2Author of original report

Tue, September 25, 2018

In speaking with Nick at Cook Sheds they have decided to make things right with me. I will update this when the process is complete. Hopefully they keep their word and do the right thing. 

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