Complaint Review: Cooks Portable Warehouses

 
To Whom it May Concern,
Over the past three years I have done business with Cooks Portable warehouses in Anna, IL.
It will become evident with supporting documents this company engages in dishonorable business practices.
It is a practice of this company to require an Order deposit equal to one month rent, to be applied as a payment at the end of  your contract period,  then at contract signing other fees including a refundable 100 dollar deposit is required.In this contract a person may at anytime purchase their shed, for a lump sum , and 55 percent of the payments made will be applied to purchase of shed. I am including a company of the contract .
Each of the initial payments are paid by money  order to the dealer rep and the dealer rep submits the first two payments followed by 35 additional payments to equal 36 payments over a 36 month period.
At the end of the contract it has become my experience to now as the customer to prove the dealer did in fact make those payments and have copies of the payments they submitted on my behalf as a customer. Without copies of those payments the company has refused to refund my deposit . It is apparent to everyone involved the payments were in fact made by the dealer other wise the shed would never have been delivered.
It is also evident in the payment ledger that as the customer I made every single payment without a late fee and in fact were 60 days early,   their ledger  from the very start was incorrect ,  as  their ledger shows payments late every month yet never charged me a late fee, and as stated by them numerous times it is a matter of interpretation. There is no interpretation in amounts paid or dates of canceled checks, While my check number 1576 is dated May 27 and canceled on May 30 but never listed as a paid item in the payment ledger  except in combination with the  2 initial payments made by the dealer. on my behalf .
In my case my contract was in the amount of $5,671.00 as you can see from their inaccurate ledger I have paid to this company a total of 35 payments plus the initial payments of 401.98  for a total amount of 5,915.00   I have requested a refund of my over payment and the 100.00 refundable deposit, and the company has refused to send my refund as they do not acknowledge the 401.98 payment from the Dealer Rep. I have documentation for each and every payment I have made and have full filled my obligated payments including the initial order payment via the Dealer  it is also acknowledged as having been received  on the company's payment ledger..
It is now my desire for this company and their practices to be investigated for the way this company  cheats their customers out of their initial payments PAUD THROUGH THEIR DEALER /REPS  or require them to submit final additional payments. It is also noted that this is a practice of this company as it has been documented on several web sites as  a rip off company for dishonorable practices.
As a disabled person feel other consumers should be protected from this type of business practice and our only recourse is through  the Consumer Protection Agency of your State.
I would hope your office will assist me in obtaining my over payment and refundable deposit.
In the future  acknowledge this company  does in fact attempt to use poor record keeping to refuse customer  refunds.
 
Thank You,
Cathryn C. B.