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Cool Air USA Cool Air USA is dishonest InternDavieet, Florida
I contacted Cool Air USA to come and perform a tune up on my air conditioner. When two technicians arrived, they told me that I was low on freon and that my programmable thermostat was shot. They replaced the thermostat at a cost of $189 and put freon in my compressor at a cost of $395. The air conditioner kept running, even after it had reached the setting shown on the thermostat. I called and inquired about this and was told that perhaps the batteries in the thermostat were bad. When I went to replace them I found that the techs failed to install batteries.
I placed a second call to Cool Air USA the following day and had a follow up appointment the day after that. Another technician came and told me that my float valve was bad and that I needed to replace it which I did for $225. He also told me that my freon was low. When I heard this I went ballistic and told him that I paid $395 only two days earlier for 6 pounds of freon. He also told me that my batteries and capacitor on the compressor were bad and that it would cost me another $600 to replace those. I think I finally caught on to the scam when he told me that my freon was low. I feel that Cool Air USA took me for a very costly ride and I am planning on seeking legal counsel to get vindication and reimbursement for the fraudulent work that I paid for.
1 Updates & Rebuttals
Cool Air USA Inc.
Davie,Florida,
Please call us 954-915-1155 ext 208 ask for Maria
#2REBUTTAL Owner of company
Tue, December 24, 2013
My name is Maria I am in charge of Customer Assurance Rapports. Please accept our sincere apologies for any inconvenience you may have experienced as a result to our services. Unfortunately, we did not meet your expectations. This is certainly no the way we want our customers to feel when we finish a job. Our customers concerns is important and we take pride in ensuring everyone's satisfaction. We srive for perfection, I am providing this number 954-915-1155 ext 208 or Sean 95-915-1155 ext 200 for Sean so you may contact us to resolve all the iisues you mentioned. I welcome your questions and comments regarding this matter and look forward to speaking with you. As a testament to; strive for perfection we take the added steps to ensure that we provide you with the highest level of service simply becuase our custoemrs are important to usand they deserve the very best.