Cool Handle Web Hosting Has not returned my money Internet
I ordered ahosting and a domain name from them and I ordered hosting for a month and she charged 2 years and charged me 358.00 I called her right back and asked her to cancel it and she said ok and it should beback on your card in a couple of days. that was Aug 11.2014 and I still don't have ot. Ane every time I call rhet keep switching from dept to dept and no knows anything.So one person said 60 days and if it thanks that long they need to be fired they are way too slow if it takes that long..That is a form of fraud taking people money for a service she did not rener
1 Updates & Rebuttals
Adam R.
Los Angeles,California,
We would like to help
#2UPDATE Employee
Mon, September 29, 2014
Dear Customer,
Based on the information you provided in your complaint, we are unable to locate your account in our database. We kindly ask that you respond with at least 1 of the following items:
- Main domain name associated with your account
- Main email address on your account
- Any invoice ID for your account
Once we receive this information, we can review your account and continue with your request.
Thank you,
Adam R.
Coolhandle.com