Cooler King Robert Dheko Fraudulently Sold A "New” Cooler Buildout with Warranty Westland michigan
I hired the Cooler King after reading & viewing thier very disseptive website. I was under the impression I was being sold a new freezer to be built by a team of professional contractors.
This was not the case at all. The entire buildout was a disaster. Everything was late, dragged out & not according to the specs of the order. Robert dished out countless broken promises, empty commitments, followed by lies & deception.
The materials used were cheap and not standard. The floor ripped open and bottomed out in the first week. The panels used were “manufacture seconds”. The door installed was used and missing a heater- causing the freezer to freeze closed and shut down our business for repairs. The walls leak water and condensation on the outside, creating pools of water on our floors. The panel joints have gaps and aren’t sealed properly.
Instead of a team, Robert send a former felon solo, who admitted to working for Robert under the table to avoid child support. He was ultimately kicked out for drinking on the job. He frequently complained about Robert & advised me about Roberts tendency to lie and scam customers.
Upon inspection for repairs by two different 3rd party contractors we were told the freezer is a tear down & cant be repaired. We’ve spent over $30,000 on this freezer as a new startup business and Robert Dhekos response to us has been “F*** You, Sue Me”. He’s also made countless threats and derogatory remarks to our female founder.
Despite being under warranty & having invoices for a “New” Freezer Box The Cooler King refuses to work towards a remedy. Currently, they have 6 similar BBB complaints in 2 years along with multiple cases filed with the Attorney General. A class action lawsuit is on the table, as many other customers are having the same expierence and joining forces for justice against Robert Dheko.
Beware. This is a fraudulent company scamming small businesses left and right.