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  • Report:  #1334200

Complaint Review: COOLFRAMES.COM

COOLFRAMES.COM Sells bent and used frames, terrible return policy BROOKLYN Internet

  • Reported By:
    BETH L. — YORK Pennsylvania USA
  • Submitted:
    Thu, October 20, 2016
  • Updated:
    Thu, October 20, 2016

Terrible - frames came bent - arms were stretched out as thought someone had already worn them.  Return policy will only credit you for the frames, not the lenses, plus there is a 30% restocking fee and other charges, postage, etc.  They told me to take them to a local optical shop and have them fixed - and why am I supposed to be inconvienced when you sent me a bad frame?  Check out Yelp - many other have had exactly the same experience.  Stick with Zenni - best prices, they are amazing.  GlassesUSA has a great return policy.

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