Coolframes.com Silence treatment... and lies! NY New York
Below are some of the first e-mails I received after having ordered a pair of reading glasses through their website. To this day I have not heard from this company after my last e-mail requesting a thorough explanation regarding the delay, mistake, and my legitimate request to have them Send me the Corp. Office's address as well as the name of their CEO:
1)Hi, You should get it within 5 business days. As soon as the package is shipped you will receive a tracking number.
Kind Regards
John
2) (one week after the the above e-mail)
Hi this Is don
Your glasses are being finished in the lab , we need to confirm that these will be distance glasses.
your rx has two prescriptions one for distance and one for reading we made them for distance
thank you.
( My RX: for PROGRESSIVE lenses)
3)Hi this is Michelle from coolframes.
The lenses that you payed for were single vision lenses , after we recieved your rx we realized that they were supposed to be for progressive lenses. We can change them to progressive for you . we tried to reach you at the number provided with no success (twice) m sorry for the troubles.
the progressive lenses are $99 dollars extra. if you choose not to do progressives we can make them for reading , your pick
thank you
our number is Toll Free (888) 210-2221
Michelle
Arthus
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Arthus
San Francisco,California,
U.S.A.
Coolframes.com amended itself with incredible kindness.
#2Author of original report
Fri, July 18, 2008
The first report is to be discarded entirely; the company's employees did everything to settle and correct this miscommunication. It has been a pleasure to deal with both Donald and Michelle from Coolframes.com. My first judgment must has been impaired by frustration & impatience.