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  • Report:  #1262049

Complaint Review: CooperVision

CooperVision MetaBank Reward Card continues to get declined. There is no one to talk. This is against CO Statue Statues Victor New York

  • Reported By:
    tx17340 — Castle Rock Colorado USA
  • Submitted:
    Sun, October 18, 2015
  • Updated:
    Sun, October 18, 2015

We were issued a $90 Prepaid Reward Card.  The card has been activated, but continues to get declined because it says the expiration date has passed.  However, based on Colorado Rev. Stat. §6-1-722 "Gift card" means a prefunded tangible or electronic record of a specific monetary value evidencing an issuer's agreement to provide goods, services, credit, money, or anything of value. A "gift card" includes, but is not limited to, a tangible card; electronic card; stored-value card; or certificate or similar instrument, card, or tangible record, all of which contain a microprocessor chip, magnetic chip, or other means for the storage of information and for which the value is decremented upon each use.

A $3 fee is applied every month that the debit card still has a balance after the expiration date, but the funds are still available.  We have been unable to use this card.  It is impossible to talk to anyone in customer service as there is simply no person to discuss.  The card has been activated and a pin number has been assigned.  The address is current. 

We belive that the gift card is violating Colorado Statues.

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