Cor-o-van Movers North American Van Lines bid owed raised price after got merchandise deceptive company ripped off and scammed Poway California
my furniture was picked up in SD on 2/17. When the adjuster came to my house he was informed their was no hurry i had pd for the entire month and couldnt move in till 2/28. he stated no problem. he scheduled pickup on 2/17. on 2/17 movers picked up merchandise . the bill of lading stated 2/23-3/5.
I informed the driver that this was not acceptable i couldnt take till 2/28 or after. he did not speak english well and shook his head and sad no problem. I droce to LA when i arrived i got the exact address of my new place.
I then called 7-10 days before delivery and gave address and again informed deliver after 28th. i was told no problem again. on 2/26 i rec;d call from driver who sd he would be their on the 27th.
i again told him cant take till 28th he sd would look into and take care of.on the 27th received call from customer service saying driver trying to reach me he is trying to deliver merch today. for the 5th time i told them no delivery 27th ..has to be 28th..they sd ok..driver shows up at house on 27th cant get in..
i then receive call that they are taking my merch to local agent and i would be billed $350 more. I state should not have to pay for their screwup. when local agent called amt went to $1488 for 1 day on their screwup.
when I told local agent unfair he sd fine wont deliver merchandise and u will be charged daily storage fee. I called everyone including northamerican vanlines home office no one would help.
so i had to pay add;t 1488 for their screwup.. now that merch has been delivered 1 tv is missing , microwave dented, oak tv trays damaged and all i get is excuses on why it is my fault. they screwed up and i had to pay the bill
John
Mandeville, Louisiana
U.S.A.
2 Updates & Rebuttals
Ken
Wakefield,Massachusetts,
U.S.A.
I'm sure the truth is somewhere in the middle...
#3Consumer Comment
Fri, June 20, 2003
It sounds to me like the shipper probably communicated his needs to the salesperson, who then failed to properly communicate this back to his office. Every reputable moving company (and yes, North American is certainly reputable) has certain guidelines for delivery, which vary depending on distance of the move and size of the move... the driver can't be held accountable here. Sole responsibility for confirming dates is with Cor-o-van in this instance.
For consumers that are out there reading this, when you move through a moving company, request from your salesman (or move coordinator) IN WRITING ON COMPANY LETTERHEAD a confirmation of all pertinent information, including pack/load dates and agreed upon delivery window as soon as you sign your contract/order for service. This heads of problems like this well in advance. Had this customer done this, they would be able to hold Cor-o-van responsible for this extra charge... without it, it's simply a game of "he said, she said".
Kevin
Poway,California,
U.S.A.
There was no rip-off
#3UPDATE Employee
Thu, June 19, 2003
Mr. Anderson signed an agreement to accept delivery between February 23 and March 5, 2003.
When the Driver attempted delivery during the agreed-upon dates, Mr. Anderson and his new residence were not available to accept delivery. The Driver had another shipment to load the next day and it would have been unfair to not show up at that Client's home because of Mr. Anderson's problem. Therefore, the shipment was placed in storage at the local North American Van Lines Agent. That agent delivered the shipment when Mr. Anderson was ready and applied a sizeable discount to try to mitigate the pain. Mr. Anderson has chosen to publicize this unfortunate situation with this site and other organizations but the fact is: he signed the contract and HE failed to honor it. That cost him some extra money. As a way for others to prevent this, make certain that your new residence will be ready before the Mover loads your things. Kevin Donohue, Sales Manager