Complaint Review: Corey McCorkle of McCorkle Designs

*1st, I spoke with a third party person for majority of the ordeal -which ultimately caused much miscommunication.

*2nd, they sent pics of the bench for me to pre-approve, but it was not what I received.

*3rd, they were only willing to patch up and do minor fixes to the bench because they do not take back any merchandise. I was even willing to bring it back in myself. The owner did send someone over to fix the unsightly seam (or lack there of ) but, the leather-like material does not stay attached on the edges of the bench. It was only a temporary fix. It came right back open a few hours after he left.

*4th, the worker/builder that came over states that they DID make the bench a little different than usual, which was suppose to make it more durable.He also stated that he agrees that it is unsightly - still, they wouldn't take the bench back.

*5th, the bench is too high. The average seat/chair is 18 inches high because the average table is 30 inches high. I had no idea that I was suppose to inform a professional of furniture making of this info. I never stated that I wanted a high bench or a counter top/bar height bench. The pics that they sent to me for pre-approval shows 19 inches high, but the bench's seat is actually 23 inches high. Now I have to get the bench cut down, because a custom made table is $600+ when I could have ordered a table for less than $200 online. Mind you, I don't need a large table. I've spent months looking, since last May.

I would've given them a good grade on responsiveness, because the service was good up until I wanted to return my bench. They kept bringing up the fact that they did certain extra, accommodating, things for me (that I didn't ask for, nor was I aware of because I didn't ask for it - and most importantly, IT MADE THE BENCH WORSE AFTER ALL). I paid for a breakfast nook bench, not an experiment. Being extra accommodating or nice is a good business practice and your choice. That should not and DOES NOT mean that I should be okay with receiving less than favorable craftsmanship/workmanship of merchandise that I paid for.

*6th, after a few months, I called back to speak with the owner. He finally agreed to fix the cushion, but no one ever showed, my calls went unanswered, and my text was ignored. Less than a year later, still without sitting on or using the bench, the holes/open seams are wider than ever... And! they claimed that the material would not come up from the bench despite the openings, but clearly that was a lie too.

See pictures - you'll see the black tape they tried to patch up the hole with (after their glue didn't work). Tape stopped holding after about 2 weeks, you'll see the material starting to peel where it's folded at the so-called seam, and you'll see that NOTHING is holding down the sides - hence why the seams won't hold. Also, Just To Be Clear, You Are Looking At TWO (2)/BOTH ENDS Of The Bench - Not Just One.