Correctional Billing Services, evercom ripoff, calls always dropped Selma Alabama
correctional billing services are always dropping my calls! when i call to complain they try to blame the problem on me,eventhough i have told them time after time that i do not have any custom calling features and that i am using a landline phone. they have given me credit for dropped calls under 4 minutes but most of my dropped calls are over 4 minutes. it is bad enough to be charged outragious rates for a complete call but to have to pay those prices for calls that are dropped is highway robbery.
from what i have read on this site and (((ROR REDACTED LINK FOR SECURITY PURPOSES))) many many people are having this same problem and it has been going on for years.i know good and well that residental phone companys would
not be able to get away with such unsatisfactory service so why is correctional billing services getting away with it.
i read on their home page that they "design,install,operate,and maintain sophisticated systems." obviously they are not maintaining them very well.i would like to see something done about this company.
Angela
ochlocknee, Georgia
U.S.A.
2 Updates & Rebuttals
Patricia
Knox,Indiana,
U.S.A.
Correctional billing services is ripping me off
#3Consumer Comment
Sat, December 20, 2008
My husband is incarcerated in the New Castle Correctional Fac. in Indiana. Everytime we get on the phone the service is bad. We get booted everytime. Then he calls back and there is a connection fee agian . There are times that we have to talk about legal things and this is so disruptive. I have spent thousands of dollars on calls and get treated disresectfully when I do call. I pay and pay and I have told them about the disconnection and there isnt anything they will do. I have a 98.00$ bill and most of them are from being booted off. You would think within the 2 years they would refund me something after all I have paid thousands in. Now he cant call home for christmas our daughter is 2 yrs old. And not to mention there out of Canada. Not from the U.S.
Patricia
Knox,Indiana,
U.S.A.
Correctional billing services is ripping me off
#3Consumer Comment
Sat, December 20, 2008
My husband is incarcerated in the New Castle Correctional Fac. in Indiana. Everytime we get on the phone the service is bad. We get booted everytime. Then he calls back and there is a connection fee agian . There are times that we have to talk about legal things and this is so disruptive. I have spent thousands of dollars on calls and get treated disresectfully when I do call. I pay and pay and I have told them about the disconnection and there isnt anything they will do. I have a 98.00$ bill and most of them are from being booted off. You would think within the 2 years they would refund me something after all I have paid thousands in. Now he cant call home for christmas our daughter is 2 yrs old. And not to mention there out of Canada. Not from the U.S.