Complaint Review: Costa Del Mar

I needed a pair of temples for a pair of costas - did not expect it to be covered under warranty.

It will cost $62 for this. They don't have parts for this current frame - likely made by robots in china, and will send a new pair. 

My optometrist (a costa dealer) tells me this is nearly his cost for this pair - that means costa is making nearly 100% of their profit on this repair.

Also, my optometrist says he has only seen one repaired under warranty in 10 years and that he no longer sends them in or advises people to do so. Rather - he just sell them a new pair at his cost (half of retail) and saves them the $10 shipping (which is 5x actual shipping cost) and the 3 - 4 week delay.