Costco Anywhere Visa Card by Citi They lost a large payment we made in August 2016, we disputed it when we were told they hadn't received it. Our bank started an investigation on August 22, 2016. I paid off the remaining amounts, stopping all activities. They found the payment of $888.04, sent a letter telling me the account would be credited on the next statement. They had also put a conditdonal credit on my account during the investigation period. NOW it's October, and we have a zero balance due and have a credit due to us of $154.87. Shortly after that we get a letter that we owed $888.04 again, but they reduced it with the credit balance, and now they are telling us that they will waive the late if we send our payment of $733.17. I have been trying to deal with this screwed up outfit but now they have turned it into collection!! We have gold credit, and we are elderly folks. Please help us. PLEASE! Internet
Citi bank credit card has double billed me in the amount of $888.04. I paid this amount back in August 2016, but they said they didn't receive it. My bank who made the payment started an investigation. This was in August, fast forward to October 2016. Got a letter telling me that they found it and it would show up on the next statement. I didn't get a statement because I had a zero balance and a credit of $154.87 plus Costco cash Rewards of $72.99. During the investigation period Citi bank placed a conditional credit on the account. Now...we have 2 credits for $888.04 which they removed from the account which automatically generated a balance wiring of $888.04! They subtracted our over payment of$154.87 (credit) from the $888.04, sent us a bill for $733.17. I tried to tell them that I didn't owe it and was disputing it. I was told that I couldn't dispute it. Many, many conference calls later they have turned it into collection! Please can you help a 78 year old lady with good credit? I'm not in good health and am on Social security. I can't believe this is happening. Please help. Thank you, and I hope it's soon!!