Complaint Review: Costco

I have been a member of Costco Wholesale since 2009 and previously have had no issues until October of 2019. On October 11, 2019 I bought gas at the Manchester Costco Wholesale Gas Station as I have done many times before.

On October 11, 2019 a percentage of members who had bought regular unleaded gas on that date at this location began to have problems with their vehicles. I unfortunately was one of those members. Costco Wholesale reached out by sending a letter “Costco will reimburse expenses associated with any fuel system diagnostics, repairs, or related expenses such as a rental car.”

This letter was received three weeks after the incident. However, Fox 2 news had posted the story online three days following the incident of bad gas.  I have been in contact with Costco off an on since the incident and have done all that they have requested by contacting numerous auto shops for estimates to fix my vehicle.

I believe that since I have an older vehicle with high miles, the issues that I am having is because of their mistake and now they refuse to answer emails or fix my vehicle. Costco has left me with a no longer working vehicle at no fault of my own and are no longer returning any emails about the situation.

I will no longer be recommending to anyone to do business with such a place that goes back on its word to its once loyal customers.