Costco Wholesale Carol Stam Illinois Cancelled Membership - HRS USA
Keep receiving statements saying that we owe $35.00 for membership fee which we, in fact, have cancelled approximately 2 months ago. Now, they have added a finance charge to the bill as well. Do not want membership at Costco and wish to discontinue receiving this statement. Can you help?
Peter
Venice Florida
1 Updates & Rebuttals
stacy
brooklyn,New York,
this is what you do
#2UPDATE Employee
Mon, February 18, 2002
i work for costco wholesale and even thought i have my own personal problems with the company i can tell you that if you ask to speak to to the warehouse manager he will try and get your money back just make sure you bring your credit card statement with you and he or she should have no problem giving you your money back. the main goal of this company is to give excellent customer service. i understand you are upset and i also dont know why you should have a problem getting your money back (believe you me i have seen members get there money back for things they bought 5 and 10 years ago) BTW they can always look up in the system and see the last time you made a purchase in the store if you can remember this will help you in your fight to get your money back! GOOD LUCK (even though i dont think you need it)Also if you are still having a problem you try calling the central offices at 800.774.2678 and you can also try calling Household Retail Services at 1800.220.8592