Complaint Review: Costume Craze

I ordered a costume from Costume Craze weeks before Halooween. It came in a disheveled package and was missing a part. After dozens of emails and calls, I finally got through at an "off hour."

They said they would deliver the missing part by expedited delivery. It never came. Thereafter, they refused to accept a return for a refund. When I asked for a supervisor, I was told one would call back. Never did.

I also sent about 30 emails to orders, sales, customer service, and the paypal@ costumecraze.com addresses. Not one reply.

There are a lot of costume providers on the internet. This may be the cheapest, but also the WORST. Please don't get burned by Costume Craze or costumecraze.com. Buy elsewhere!

Victimizied
Ossining, New York
U.S.A.