Complaint Review: Costume Disguises Costume Hut

I ordered 3 costumes and 2 accessories for Halloween on October 5, 2005. I was able to pick the date that I wanted them to be delivered via Canada Post and I chose the earliest date available, October 21, 2005.

My credit card was debited on October 5, 2005 for $173.99, which did not include one of the costumes that I ordered. I tried to call the company but received a message that their company was experiencing a high volume of calls and to contact them by email. I did and received an email back explaining that the costume that had not been charged was out of stock and I would not be billed for it until it arrived. I was assured that it would arrive in time for Halloween and I would not have to pay extra postage for it to be shipped separately.

My credit card was then debited on October 20, 2005 for $39.98, the cost of the missing costume.

Octber 21, 2005 comes and goes...no costumes. I tried calling, same voice recording, no matter what time of the day that I called. I called their direct line several times, was sent to a voice mailbox that was full and unable to take my message. I have sent emails everday and have not heard from anyone.

It is now October 27, 2005 and I still have yet to receive the costumes that I paid for, an email telling me where they are (I never did get a tracking number from them), or a phone call back.

The total amount that the stole from me is $213.97 and does not include the international calls that I made to Canada. Nor does it include my families huge disappointment for not getting to dress up as Star Wars for Halloween because now we don't have costumes.

Corina
Manteca, California
U.S.A.