Complaint Review: Costume Hut

I ordered a mask for my nephew on 9/9/05 for Halloween. I never received the mask. They kept changing the shipping date. I was told it was shipped on 10/30 and I told them to cancel the order because Halloween was to close.

I reversed the charges on 11/29/05 through my credit card company. If I had not received the mask by 11/29, it was not coming.

Today, 12/20/05, I received a letter at my place of employment stating Costume Hut will send me to collections because I reversed the charges.

This letter states it was shipped on 9/30/05. The email from the company says it was shipped on 10/30/05. They can't even get their shipping dates correct.

I must pay within 10 days or they will submit to me to collections. I am not paying this company - they are a joke. I will never use a canadian company again!

I sent a reply email today.

Hi -

I NEVER RECEIVED any merchandise from your company. In the email below you mention it was shipped on 10/30. Today I receive a letter "Collections Notice" stating you shipped on 9/30/05.

I did charge back my credit card charge like I said I would. Did you ship on 10/30 or 9/30? Make up your mind. I will not pay for merchandise I did not receive.

If you shipped it, you should have a tracking number so track the package and find out what happened to it. I NEVER RECEIVED IT AND WILL NOT PAY FOR A FAKE PRODUCT.

I wil notify the appropriate consumer protection agencies of your actions.

Sincerely,

Dana J.

From: "Costume Hut"
Reply-To:
To: "'Dana '"
Subject: RE: Payment Receipt: 17750 Confirmation from Costumehut.com
Date: Mon, 31 Oct 2005 23:44:24 -0500

Hi,

I apologize about the delay, your order was shipped out to you on October 30 th. and should be arriving shortly.

Thank you,
Renee

-----Original Message-----
From: Dana [mailto:
Sent: Friday, October 28, 2005 3:55 PM
To: support@costumehut.com
Subject: RE: Payment Receipt: 17750 Confirmation from Costumehut.com

We still have not received this mask. Please advise. Thanks.

Dana

Dana
Westport, Connecticut
U.S.A.

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