Complaint Review: Countrywide

I signed up for the 26 payment plan in Dec 2008, I made the full december payment, and 1/2 the January payment in December. I was told and selected on the website a automatice withdraw from my Bank account of 1/2 the monthly mortage payment. On January 28th I was contacted and told I owed the full January payment. I explained tha tthe January payment was made in Dec. and Countrywides web banking failed to withdraw funs from my account as agreed. at this point I was not late on a payment. I imedialtly sent funds from my bank to Country wide to pay the 1/2 January and 1/2 of Feb payment. This payment funded on the 11th of Feb.
Result: Credit report that I was 30days late on mortage payment! NOT TRUE
Dropped my credit score from 741 to 632 Bank of America reporting.

Why did this happen? I had inquired about refinace with Countrywide, I told them on Feburary 18th I was going to another bank. I feel this was a direct result of them not getting my refinace. This has cost me more money now with the other bank becasue of the credit score change.
I will NEVER bank or deal with CountryWide again!

Bret
Polson, Montana
U.S.A.