Complaint Review: Countrywide Auto Transport

This company offered me auto transport in a professional, timely manner. I received neither and received a damaged vehicle that they refuse to pay for. My sister-n-law was using my car and was ordered to report to Iraq for war, she was scheduled to leave on Sep. 21,2008. I contacted the auto transporters and they told me they would pick my vehicle up within 5 days maximum and have it deliverd to me within 2 days. Which was perfect because I was scheduled to leave town on Sep 25, 2008. I paid for transport on Sep, 16 and the vehicle was not picked up until Sep, 25. Which meant not only was my car unsecure for 4 days but when they delivered it to me I would not be in town. So I had a church member to sign for the car when they delivered it. It arrived on Sep. 27. I came back on Sep 28 and noticed 5 huge dents in the roof of my car with multiple scratches. The dents were so fresh the paint was still chipping away with the slightest touch of my finger. I called Countrywide and after being hung up on twice by Trisha, the calims coordinator, I was told that since since I had someone else sign for the vehicle that they were not liable for any damages. I told her that I would have been there to sign for the vehicle had it been picked up and delivered when promised. I took it to a Toyota body shop and was told by the shop manager that the damage to my car was common, he sees it alot when dealing with inexperienced drivers or drivers in a hurry to unload and pick up another load. The company is refusing to refund any of my payment and will not cover any of the damages to my vehicle.

David xxxxxx
Austin, Texas
U.S.A.

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