Complaint Review: Countrywide

I have been having major problems getting Countrywide to accept my mortgage payments.

This all began in 2003 which I actually got attorneys involved to help me get Countrywide to take my money - I had a Judge's order requiring them to take my payments and they ignored 3 different times.

Thank in 2005 the same thing happened - they took of my web pay and I was told it was a mistake then after a couple of months refused to take payments over the phone - when I called I was told again it was a mistake then they told me only certified funds or Western Union - I did these and even sent a wire which they finally accepted and then wired the money back into my account without any explanation whatsoever.

Please understand that at these times I was NEVER 30 days late nor in default. I noticed the returned funds about three weeks after my payment and then even priority mailed a new payment so it would not go over 30 days late - they again returned this payment and forced me into a 30 day late status - I worked over a year with attorneys and representatives of Countrywide before they would take payments again - I had to pay over $5,000 to get my loan reinstated and that was in February 2009. With this understanding I was assured by Roberta Rous at Countrywide that I would indeed be able to make electronic and web payments by April 1st. I have been trying for the past week and have not been able to do so. When I call Ms. Rous I get a recording that she is unavailable and there is no way to leave a message.

It is now April 1st and again they are refusing my payments. I have read over the internet others having similar problems with Countrywide - They are refusing payment forcing interest to occur -

If this isn't a clear case for a class action I do not know what is.

Jeff
Louisville, Kentucky
U.S.A.