CountryWide Escrow fraud, kept my money ripoff Simi Valley California
December 2005, I refinanced my home loan, moving to a local lender from Countrywide Home Loans. In January, a statement of 2005 escrow payments showed a payment on 12/2/2005 on Activity -- County Taxes. My taxes were never paid.
I did receive an escrow pay-off check, but it was short by several thousand dollars. I wrote a letter to the department that generated the report. In April, a form letter told me that further research would be required by the Escrow dept.
I wrote a recent letter to the Corporate Counsel, but there is still no response. I am not sure of the next step, but this has never happened to me on closing a loan before. It is impossible to talk to a person on the phone and even the voice response unit sounds peeved.
While looking on Countrywide website, I found at least four different departments that manage escrow. This is a situation that can easily result in poor customer service, such as that I have received.
I want my money back. Where did it go? It sure didn't pay my taxes for 2005.
Denise
Georgetown, Texas
U.S.A.
1 Updates & Rebuttals
Denise
Georgetown,Texas,
U.S.A.
Countrywide Mortgage, CA
#2Author of original report
Tue, July 11, 2006
After speaking with a real live human being at a local Countrywide Home Loans office, I found that my money had been properly handled. The headings were confusing, but once the wonderfully nice ladies at CountryWide Home Loans in Round Rock, TX, helped me, I understand the statement.
A woman there called the national office and using my information helped me understand my escrow payout description. Just speaking with a person helps so much.
I realized that I made the mistake, not Countrywide.