Countrywide Home Loans FORMER EMPLOYEE - TEMP WORKER AT COUNTRYWIDE SPEAKS OUT West Hills California
I was a Temp Worker, Hired by Countrywide at the end of 2001 shortly after 9/11 happened.... I worked in the West Hills, California Office - Right near where the Controversial Rocketdyne Nuclear Waste of the 1950's -- near partial meltdown of a nuclear reactor AND the Rocket Fuel and VOC pollution of the surrounding area was done until lawsuits were filed in the 1980's about it...
Getting to the point: I AM VERY UNHAPPY WITH THE TREATMENT OF THE EMPLOYEES AND THE GENERAL PUBLIC WHO ARE GETTING RIPPED OFF ON THEIR LOANS AT COUNTRYWIDE... STILL -- TO THIS DAY.
IT IS NOW 6 YEARS LATER. I WORKED THERE. MY JOB WAS TO HANDLE CONFIDENTIAL, SENSITIVE REAL ESTATE FILES -- I.E. -- THE ENTIRE FILE OF REAL ESTATE DOCUMENTS - EVERYTHING FROM THE INITIAL APPLICATION, CREDIT REPORTS, APPRAISALS, ETC... IN THEM AND TO ENTER THOSE PAPERS' INFORMATION IN A FAST AND TIMELY MANNER INTO THE COMPLEX COMPUTER SYSTEM COUNTRYWIDE HAD.
I SAW ALL THESE BALLOON NOTES -- IN THE HELOC DIVISION. I HANDLED THE PAPERWORK DAILY. WHEN I WAS HIRED, I WAS POORLY TRAINED. QUESTIONS WERE NOT ENCOURAGED. THE TRAINER WAS ON SPEED AND/OR LIKE A TRAIN WRECK -- NOBODY COULD UNDERSTAND HER.
SO IT WAS UP TO ME TO TEACH MYSELF THE FOREIGN COMPUTER SYSTEM -- WHERE MISTAKES WERE NOT TOLERATED, AS YOUR JOB DEPENDED ON ** ACCURACY ** OF THE PAPERWORK INFO MATCHING UP WITH THE DATA YOU ENTERED ON THE COMPUTER SCREEN. TALK ABOUT PRESSURE.
YOU WERE EXPECTED TO BE ABLE TO HANDLE 3 FILES AN HOUR AT THE END OF A 2 WEEK TRAINING.
I BUSTED MY BUTT - EVEN WORKED ON SATURDAY -- AND WAS THE FIRST ONE OF THE GROUP HIRED THAT REACHED NOT ONLY ACCURACY, BUT SPEED IN REACHING THAT GOAL AT THE END OF THE 1ST WEEK -- ALL BY MYSELF, SINCE THE TRAINER WAS LITERALLY NEVER AROUND TO HELP AND NOONE WANTED TO HELP THE NEW HIRES ALONG WITH ME.
SO THEN I HAD TO TEACH ALL THE OTHER PEOPLE. I EVEN MADE MY OWN PERSONAL BINDER OF INSTRUCTIONS THAT THEY WERE WELCOME TO PHOTOCOPY -- OUT DOING THE TRAINER'S OWN MANUAL WHICH WAS GREEK.
OK -- SO WHAT IS MY REWARD AFTER BUSTING MY BUTT --
AND I WAS THE *** ONLY ***** LICENSED REAL ESTATE PROFESSIONAL - A SALES LICENSE -- IN THE WHOLE GROUP OF PEOPLE THAT THEY HIRED.
I DON'T THINK THE OTHER HIRES UNDERSTOOD THE SIGNIFICANCE OF THE FILES THEY WERE HANDLING -- THEY WERE LEGAL PAPERS !!!
LIKE THE TRUTH-IN-LENDING STATEMENTS -- MUCH LESS, HOW TO READ ONE AND WHAT IT REALLY MEANS ???
AND SO, ANYHOW -- AFTER 1 MONTH OF WORKING THERE, ALL OF US -- OUR ENTIRE GROUP WERE LAID OFF WITHOUT ANY WARNING, WITHOUT ANY NOTICE IN ADVANCE.
WE WERE JUST TOLD THAT THEY DID NOT HAVE ENOUGH WORK FOR US AND THAT THEY WOULD CALL US WHEN WORK PICKED UP AGAIN.
THEY ALSO SAID THAT WE COULD WALK BACK IN AFTER 2 WEEKS WENT BY AND CHECK-IN IN PERSON WITH THE SUPERVISOR.
THE BUILDING WAS SECURITY UP THE KAZOO, SO YOU COULD NOT EVEN DO THAT IF YOU WANTED TO.
I CALLED, I TRIED TO GO IN, BUT COULD NOT GET PAST SECURITY AFTER HAVING BEEN THEIR TOP HIRE THERE....
ALL WITHOUT WARNING. THEY BLAMED IT ON 9/11 -- AND THERE WAS A SHORTAGE OF FILES, BUT THAT OBVIOUSLY WAS NOT GOING TO LAST LONG AND THEY WERE OBVIOUSLY GOING TO HAVE TO HIRE BACK AGAIN...
WOULDN'T IT MAKE MORE SENSE TO RE-HIRE THE PEOPLE YOU ALREADY TRAINED -- IT WOULD SAVE YOU, THE OWNER OF THE COMPANY LOTS OF TIME AND MONEY -- INSTEAD OF HAVING TO RE-TRAIN NEW PEOPLE ALL OVER AGAIN YOUR COMPLEX, OVERWHELMING SYSTEM TO THE PEOPLE YOU WERE HIRING WITHOUT REAL ESTATE LICENSES (WHO MUCH LESS, MOST COULD NOT UNDERSTAND WHAT THEIR JOB WAS TO DO IN THE GROUP YOU HIRED ME WITH... AND I HAD TO EXPLAIN EVERYTHING IN LAYMAN'S TERMS TO THEM...)
QUESTION TO THE CEO: WOULDN'T IT BE IN YOUR BEST INTEREST TO SAVE TIME AND MONEY TO KEEP THE PEOPLE YOU ALREADY TRAINED INSTEAD OF WASTING TIME AND MONEY OVER AND OVER AND OVER AGAIN TRAINING PEOPLE WHO: 1. WON'T STAY DUE TO THE COMPLEX NATURE OF THE JOB 2. DON'T UNDERSTAND WHAT TO DO AND THEREBY SLOWING YOUR COMPANY DOWN AND GIVING YOUR COMPANY A BAD IMAGE AS AN EMPLOYER AND 3. COSTING YOU MORE MONEY OUT OF POCKET THAN IF YOU HAD SIMPLY KEPT THE PEOPLE WHO DID PERFORM AND DO THEIR JOB AND KNEW HOW TO DO IT?
NOT TO MENTION THE CONSUMERS I SAW GETTING FIRST HAND RIPPED OFF ON BALLOON NOTE AFTER BALLOON NOTE FILES -- MOST OF THEM 90% OF WHAT CROSSED MY DESK AND ENTERED INTO YOUR COMPUTER SYSTEM....
Nicole
Klamath Falls, Oregon
U.S.A.
Click here to read other Rip Off Reports on Countrywide Mortgage
7 Updates & Rebuttals
Paul
Morrison,Tennessee,
U.S.A.
How can such a large company be so inept?
#8Consumer Comment
Wed, December 20, 2006
I can believe what you are saying about this company. I've never done business with them, but what happened to me shows just how uncontrolled this company is.
Three years ago I bought a 6 acre piece of land with a mobile home from a lady who had bought it at an auction years ago. She had paid it off and owned it free and clear. At that same auction, the 5 acre lot next to hers was sold to another man who eventually built a home and several outbuildings on it.
After the auction, when the county offices registered the deeds, they inadvertently switched the names on the deeds between the two pieces of property. She technically owned the 5 acre lot with the house which was valued at three times the value of her 6 acres.
In the meantime, the man on the 5 acre lot got a mortgage through Countrywide using his land/house as the collateral. But, since the deeds were switched, Countrywide mortgaged the wrong piece of property. they never verified the property they were loaning against! They now owned property that was worth substantially less than their loan!
Since the 6 acre lot was owned by Countrywide as lienholder, they had to release interest in it before the deeds could be corrected so I could buy it.
It took a full eight months to clear up the matter. My mortgage broker spent countless hours on the phone with a large number of corporate offices without ever getting the matter settled through the lower minions. He finally got someone in the company's president's office to take note and get things done after pointing out the large difference in the value of what they thought they owned against what they really had!
So I do believe your side of this story. Countrywide is certainly a company to steer clear of to avoid a ripoff since they seem to be so incompetent!
Christine
Riverside,California,
U.S.A.
I used to have them as a Mtg. Holder
#8Consumer Comment
Wed, December 20, 2006
I used to have Countrywide as a Mtg. Holder and when I went to sell my home and submitted a payoff demand they immediatly sold my loan off to another company thus delaying a accurate payoff demand for 3 months and that held the sale/escrow up on my home for 3 months.
Upon my finally getting the demand from the company they sold the loan to the after they received my demand it was way way off. According to the new holder they had to go back to Countrywide and get a detailed accounting which took more time and much stress upon me as I had a legal contractual obligation to the buyer and could be wide open to damages.
I was told that this is common practice. That it is the norm for Countrywide to sell the loan upon becomming aware that it is going to be paid off because they will reap a higher profit. I dunno how true that it but I will NEVER use them again. The stress it caused me was incrediable and the potential legal liability even scarier.
Nicole
Klamath Falls,Oregon,
U.S.A.
Yes -- they were ripping people off --
#8Author of original report
Wed, December 20, 2006
OK -- I'm new here -- I am STILL so mad at Countrywide -- and I was not finished writing my report when the computer either froze or took the info... so... here is how they were ripping people off:
WHEN YOU HIRE PEOPLE THAT DON'T KNOW WHAT THEY ARE DOING --
ESPECIALLY WITH SOCIAL SECURITY AND IDENTIFYING INFO PAPERWORK -I.E. - 1008s, 1003s, TILs, etc...
And you expect them to enter this information from files into the computer system at Countrywide with NOBODY following up on these people --
not even asking them or checking on them to even see if what they are doing with these real estate files is what they were hired to do,
then it is nothing but problematic.
First, Countrywide was taking anyone they could find that could type --
Second, they should have sought out Real Estate Licensees -- i.e. -- Sales people who had a license -- but looking for work
or TRAIN IN A CLASSROOM instead of handing them files and walking away basically -- leaving them to their own devices, just saying they had to enter 3 of them a week as a goal.
These people did not even know what Real Estate documents WERE, did not understand the significance of accuracy in entering the data from those papers -- i.e. -- the actual notes themselves -- into the company database --
and countrywide did not want to deal with answering their questions, clearly as the so-called "trainer" just talked basically a mile a minute to herself, flipped rapidly through computer screen after screen, and discouraged with a rather condescending voice -- any questions about what we were there to do...
when enough questions were directed at me, because I have seen these real estate documents before (I was the only licensed professional there) and did understand their meaning and did understand the importance of accuracy -- unlike some in the group who just said they did not care and were going to just enter anything they thought in order to get to the next screen -- because we were being timed --
It was a real disaster.
Now imagine the actual consumer -- someone whose file got mishandled by one of these folks --
first of all, the information in the computer would be wrong.
second of all, trying to get someone at that company to take the time of day to give a rat's a** about answering LEGITIMATE QUESTIONS AND BEING HELD ACCOUNTABLE FOR THINGS IS CLEARLY IMPOSSIBLE.
AS AN EMPLOYEE MYSELF, I WAS CONSTANTLY GIVEN THE "RUN-AROUND" WHEN I HAD LEGITIMATE TRAINING QUESTIONS.
MY THEN SUPERVISOR, ZVART, JUST PICKED UP THE PHONE AND CALLED THE TRAINER WHEN I TRIED TO TALK TO THE SUPERVISOR... AND WE WERE AT AN IMPASSE -- BACK TO SQUARE 1, QUESTIONS BEING IGNORED, PEOPLE WHO NEEDED TO UNDERSTAND WHAT THEY WERE DOING WERE NEGLECTED, AND I ENDED UP MAKING A MANUAL FOR THEM AND MYSELF SO THAT WE COULD JUST NAVIGATE THROUGH THEIR SYSTEM.
THE OTHERS ENDED UP MAKING COPIES OF MY NOTES.
BUT, MY JOB TITLE WAS NOT THAT OF A TRAINER.
MY JOB TITLE WAS NOT THAT OF A COMPANY SPOKESPERSON TO TAKE ACCOUNTABLILITY FOR THE COMPANY'S MIS-MANAGEMENT.
MY JOB TITLE WAS NOT SCAPEGOAT EITHER, FOR WHEN THINGS WENT WRONG DUE TO THE LACK OF ACCOUNTABILITY AT THAT PLACE.
THERE WAS REALLY NOBODY TO ASK FOR HELP.
NOBODY TO HOLD ACCOUNTABLE, EITHER...
KNOW WHY? BECAUSE ALL OF THE EMPLOYEES THERE -- INCLUDING MY SUPERVISOR, ZVART, AND THE TRAINER, WERE "TEMPORARY" WORKERS.
PEOPLE HAVE BEEN WORKING THERE FOR YEARS AS "TEMP" WORKERS, SO THE COMPANY THEREFORE IS NOT LEGALLY LIABLE FOR THEM.
THE COMPANY ESCAPES ACCOUNTABILITY BY NOT HAVING REAL EMPLOYEES.
THE COMPANY ALSO MIS-MANAGES PEOPLE'S REAL ESTATE LOAN DOCUMENTS -- REAL IMPORTANT, REAL SENSITIVE DATA -- THAT GET MISHANDLED BY PEOPLE NOT TRAINED PROPERLY,
AND THE END RESULT IS THAT *** NOBODY ***** IS HELD RESPONSIBLE.
THIS IS UN-ACCEPTABLE. AND THAT IS THE RIP-OFF.
BECAUSE IN THE END, IT IS THE CONSUMERS WHO ARE GETTING HURT.
THAT PERSON WHOSE LOAN FILE GETS MISHANDLED AND MISTREATED, WILL HAVE THE WRONG MONTHLY PAYMENTS,
WILL HAVE THE WRONG PAY-OFF INFORMATION,
WILL BE PENALIZED WRONGLY BY A COMPANY ONLY CONCERNED WITH MAKING MONEY BUT NOT BEING HELD ACCOUNTABLE FOR THEIR
IR-RESPONSIBILITY. AND ALL THE TEMP WORKERS THERE ARE TECHNICALLY NOT EMPLOYEES, SO THEY CAN NOT BE HELD RESPONSIBLE IF SOMEONE'S LOAN DOCUMENTS GOT IN-CORRECTLY ENTERED IN THE COMPUTER AND NOW THAT PERSON IS PAYING FOR IT UNFAIRLY.
THAT'S THE RIP-OFF.
THAT'S NOT RIGHT. AND I'M A FORMER TEMP WORKER MYSELF WHO HAD IT UP PAST MY TEETH WITH THESE COMPANIES THAT DO NOT WANT TO BE HELD ACCOUNTABLE FOR THEIR MIS-TRAINING, MIS-HIRING, AND MOST CERTAINLY FOR THEIR ACTIONS.
SO IF SOMEONE ELSE IS COMPLAINING HERE ABOUT WRONG LOAN INFORMATION, WRONG LOAN STATEMENTS, WRONG PAY-OFF INFORMATION, WRONG BILLING PRACTICES, DECEITFUL BILLING....
I WOULDN'T BE SURPRISED -- I WITNESSED IT FIRST HAND.
IT SHOULD BE STOPPED. I WONDER JUST HOW MANY OTHER "TEMP" WORKERS AT THAT COMPANY AND FORMER "TEMP" WORKERS CAN TELL YOU ABOUT THE INSIDER SHENANIGANS GOING ON THERE.
DEFINITELY NOT A PROFESSIONAL WAY TO DO REAL ESTATE LOANS.
AND SOMEONE SHOULD STOP SUCH A COMPANY FROM PRACTICE AND HOLD THEM ACCOUNTABLE.
EVEN IF THEY HIDE THEIR MONEY OFF-SHORE UNDER A CORPORATE VEIL AND EVEN IF THEY HIRE "TEMP" WORKERS TO AVOID BEING HELD RESPONSIBILE FOR THEIR ACTIONS.
IF IT REALLY IS SUCH A "LEGITIMATE" COMPANY, DON'T YOU THINK THEY WOULD BE HIRING REGULAR EMPLOYEES?
Nicole
Klamath Falls,Oregon,
U.S.A.
Yes -- they were ripping people off --
#8Author of original report
Wed, December 20, 2006
OK -- I'm new here -- I am STILL so mad at Countrywide -- and I was not finished writing my report when the computer either froze or took the info... so... here is how they were ripping people off:
WHEN YOU HIRE PEOPLE THAT DON'T KNOW WHAT THEY ARE DOING --
ESPECIALLY WITH SOCIAL SECURITY AND IDENTIFYING INFO PAPERWORK -I.E. - 1008s, 1003s, TILs, etc...
And you expect them to enter this information from files into the computer system at Countrywide with NOBODY following up on these people --
not even asking them or checking on them to even see if what they are doing with these real estate files is what they were hired to do,
then it is nothing but problematic.
First, Countrywide was taking anyone they could find that could type --
Second, they should have sought out Real Estate Licensees -- i.e. -- Sales people who had a license -- but looking for work
or TRAIN IN A CLASSROOM instead of handing them files and walking away basically -- leaving them to their own devices, just saying they had to enter 3 of them a week as a goal.
These people did not even know what Real Estate documents WERE, did not understand the significance of accuracy in entering the data from those papers -- i.e. -- the actual notes themselves -- into the company database --
and countrywide did not want to deal with answering their questions, clearly as the so-called "trainer" just talked basically a mile a minute to herself, flipped rapidly through computer screen after screen, and discouraged with a rather condescending voice -- any questions about what we were there to do...
when enough questions were directed at me, because I have seen these real estate documents before (I was the only licensed professional there) and did understand their meaning and did understand the importance of accuracy -- unlike some in the group who just said they did not care and were going to just enter anything they thought in order to get to the next screen -- because we were being timed --
It was a real disaster.
Now imagine the actual consumer -- someone whose file got mishandled by one of these folks --
first of all, the information in the computer would be wrong.
second of all, trying to get someone at that company to take the time of day to give a rat's a** about answering LEGITIMATE QUESTIONS AND BEING HELD ACCOUNTABLE FOR THINGS IS CLEARLY IMPOSSIBLE.
AS AN EMPLOYEE MYSELF, I WAS CONSTANTLY GIVEN THE "RUN-AROUND" WHEN I HAD LEGITIMATE TRAINING QUESTIONS.
MY THEN SUPERVISOR, ZVART, JUST PICKED UP THE PHONE AND CALLED THE TRAINER WHEN I TRIED TO TALK TO THE SUPERVISOR... AND WE WERE AT AN IMPASSE -- BACK TO SQUARE 1, QUESTIONS BEING IGNORED, PEOPLE WHO NEEDED TO UNDERSTAND WHAT THEY WERE DOING WERE NEGLECTED, AND I ENDED UP MAKING A MANUAL FOR THEM AND MYSELF SO THAT WE COULD JUST NAVIGATE THROUGH THEIR SYSTEM.
THE OTHERS ENDED UP MAKING COPIES OF MY NOTES.
BUT, MY JOB TITLE WAS NOT THAT OF A TRAINER.
MY JOB TITLE WAS NOT THAT OF A COMPANY SPOKESPERSON TO TAKE ACCOUNTABLILITY FOR THE COMPANY'S MIS-MANAGEMENT.
MY JOB TITLE WAS NOT SCAPEGOAT EITHER, FOR WHEN THINGS WENT WRONG DUE TO THE LACK OF ACCOUNTABILITY AT THAT PLACE.
THERE WAS REALLY NOBODY TO ASK FOR HELP.
NOBODY TO HOLD ACCOUNTABLE, EITHER...
KNOW WHY? BECAUSE ALL OF THE EMPLOYEES THERE -- INCLUDING MY SUPERVISOR, ZVART, AND THE TRAINER, WERE "TEMPORARY" WORKERS.
PEOPLE HAVE BEEN WORKING THERE FOR YEARS AS "TEMP" WORKERS, SO THE COMPANY THEREFORE IS NOT LEGALLY LIABLE FOR THEM.
THE COMPANY ESCAPES ACCOUNTABILITY BY NOT HAVING REAL EMPLOYEES.
THE COMPANY ALSO MIS-MANAGES PEOPLE'S REAL ESTATE LOAN DOCUMENTS -- REAL IMPORTANT, REAL SENSITIVE DATA -- THAT GET MISHANDLED BY PEOPLE NOT TRAINED PROPERLY,
AND THE END RESULT IS THAT *** NOBODY ***** IS HELD RESPONSIBLE.
THIS IS UN-ACCEPTABLE. AND THAT IS THE RIP-OFF.
BECAUSE IN THE END, IT IS THE CONSUMERS WHO ARE GETTING HURT.
THAT PERSON WHOSE LOAN FILE GETS MISHANDLED AND MISTREATED, WILL HAVE THE WRONG MONTHLY PAYMENTS,
WILL HAVE THE WRONG PAY-OFF INFORMATION,
WILL BE PENALIZED WRONGLY BY A COMPANY ONLY CONCERNED WITH MAKING MONEY BUT NOT BEING HELD ACCOUNTABLE FOR THEIR
IR-RESPONSIBILITY. AND ALL THE TEMP WORKERS THERE ARE TECHNICALLY NOT EMPLOYEES, SO THEY CAN NOT BE HELD RESPONSIBLE IF SOMEONE'S LOAN DOCUMENTS GOT IN-CORRECTLY ENTERED IN THE COMPUTER AND NOW THAT PERSON IS PAYING FOR IT UNFAIRLY.
THAT'S THE RIP-OFF.
THAT'S NOT RIGHT. AND I'M A FORMER TEMP WORKER MYSELF WHO HAD IT UP PAST MY TEETH WITH THESE COMPANIES THAT DO NOT WANT TO BE HELD ACCOUNTABLE FOR THEIR MIS-TRAINING, MIS-HIRING, AND MOST CERTAINLY FOR THEIR ACTIONS.
SO IF SOMEONE ELSE IS COMPLAINING HERE ABOUT WRONG LOAN INFORMATION, WRONG LOAN STATEMENTS, WRONG PAY-OFF INFORMATION, WRONG BILLING PRACTICES, DECEITFUL BILLING....
I WOULDN'T BE SURPRISED -- I WITNESSED IT FIRST HAND.
IT SHOULD BE STOPPED. I WONDER JUST HOW MANY OTHER "TEMP" WORKERS AT THAT COMPANY AND FORMER "TEMP" WORKERS CAN TELL YOU ABOUT THE INSIDER SHENANIGANS GOING ON THERE.
DEFINITELY NOT A PROFESSIONAL WAY TO DO REAL ESTATE LOANS.
AND SOMEONE SHOULD STOP SUCH A COMPANY FROM PRACTICE AND HOLD THEM ACCOUNTABLE.
EVEN IF THEY HIDE THEIR MONEY OFF-SHORE UNDER A CORPORATE VEIL AND EVEN IF THEY HIRE "TEMP" WORKERS TO AVOID BEING HELD RESPONSIBILE FOR THEIR ACTIONS.
IF IT REALLY IS SUCH A "LEGITIMATE" COMPANY, DON'T YOU THINK THEY WOULD BE HIRING REGULAR EMPLOYEES?
Nicole
Klamath Falls,Oregon,
U.S.A.
Yes -- they were ripping people off --
#8Author of original report
Wed, December 20, 2006
OK -- I'm new here -- I am STILL so mad at Countrywide -- and I was not finished writing my report when the computer either froze or took the info... so... here is how they were ripping people off:
WHEN YOU HIRE PEOPLE THAT DON'T KNOW WHAT THEY ARE DOING --
ESPECIALLY WITH SOCIAL SECURITY AND IDENTIFYING INFO PAPERWORK -I.E. - 1008s, 1003s, TILs, etc...
And you expect them to enter this information from files into the computer system at Countrywide with NOBODY following up on these people --
not even asking them or checking on them to even see if what they are doing with these real estate files is what they were hired to do,
then it is nothing but problematic.
First, Countrywide was taking anyone they could find that could type --
Second, they should have sought out Real Estate Licensees -- i.e. -- Sales people who had a license -- but looking for work
or TRAIN IN A CLASSROOM instead of handing them files and walking away basically -- leaving them to their own devices, just saying they had to enter 3 of them a week as a goal.
These people did not even know what Real Estate documents WERE, did not understand the significance of accuracy in entering the data from those papers -- i.e. -- the actual notes themselves -- into the company database --
and countrywide did not want to deal with answering their questions, clearly as the so-called "trainer" just talked basically a mile a minute to herself, flipped rapidly through computer screen after screen, and discouraged with a rather condescending voice -- any questions about what we were there to do...
when enough questions were directed at me, because I have seen these real estate documents before (I was the only licensed professional there) and did understand their meaning and did understand the importance of accuracy -- unlike some in the group who just said they did not care and were going to just enter anything they thought in order to get to the next screen -- because we were being timed --
It was a real disaster.
Now imagine the actual consumer -- someone whose file got mishandled by one of these folks --
first of all, the information in the computer would be wrong.
second of all, trying to get someone at that company to take the time of day to give a rat's a** about answering LEGITIMATE QUESTIONS AND BEING HELD ACCOUNTABLE FOR THINGS IS CLEARLY IMPOSSIBLE.
AS AN EMPLOYEE MYSELF, I WAS CONSTANTLY GIVEN THE "RUN-AROUND" WHEN I HAD LEGITIMATE TRAINING QUESTIONS.
MY THEN SUPERVISOR, ZVART, JUST PICKED UP THE PHONE AND CALLED THE TRAINER WHEN I TRIED TO TALK TO THE SUPERVISOR... AND WE WERE AT AN IMPASSE -- BACK TO SQUARE 1, QUESTIONS BEING IGNORED, PEOPLE WHO NEEDED TO UNDERSTAND WHAT THEY WERE DOING WERE NEGLECTED, AND I ENDED UP MAKING A MANUAL FOR THEM AND MYSELF SO THAT WE COULD JUST NAVIGATE THROUGH THEIR SYSTEM.
THE OTHERS ENDED UP MAKING COPIES OF MY NOTES.
BUT, MY JOB TITLE WAS NOT THAT OF A TRAINER.
MY JOB TITLE WAS NOT THAT OF A COMPANY SPOKESPERSON TO TAKE ACCOUNTABLILITY FOR THE COMPANY'S MIS-MANAGEMENT.
MY JOB TITLE WAS NOT SCAPEGOAT EITHER, FOR WHEN THINGS WENT WRONG DUE TO THE LACK OF ACCOUNTABILITY AT THAT PLACE.
THERE WAS REALLY NOBODY TO ASK FOR HELP.
NOBODY TO HOLD ACCOUNTABLE, EITHER...
KNOW WHY? BECAUSE ALL OF THE EMPLOYEES THERE -- INCLUDING MY SUPERVISOR, ZVART, AND THE TRAINER, WERE "TEMPORARY" WORKERS.
PEOPLE HAVE BEEN WORKING THERE FOR YEARS AS "TEMP" WORKERS, SO THE COMPANY THEREFORE IS NOT LEGALLY LIABLE FOR THEM.
THE COMPANY ESCAPES ACCOUNTABILITY BY NOT HAVING REAL EMPLOYEES.
THE COMPANY ALSO MIS-MANAGES PEOPLE'S REAL ESTATE LOAN DOCUMENTS -- REAL IMPORTANT, REAL SENSITIVE DATA -- THAT GET MISHANDLED BY PEOPLE NOT TRAINED PROPERLY,
AND THE END RESULT IS THAT *** NOBODY ***** IS HELD RESPONSIBLE.
THIS IS UN-ACCEPTABLE. AND THAT IS THE RIP-OFF.
BECAUSE IN THE END, IT IS THE CONSUMERS WHO ARE GETTING HURT.
THAT PERSON WHOSE LOAN FILE GETS MISHANDLED AND MISTREATED, WILL HAVE THE WRONG MONTHLY PAYMENTS,
WILL HAVE THE WRONG PAY-OFF INFORMATION,
WILL BE PENALIZED WRONGLY BY A COMPANY ONLY CONCERNED WITH MAKING MONEY BUT NOT BEING HELD ACCOUNTABLE FOR THEIR
IR-RESPONSIBILITY. AND ALL THE TEMP WORKERS THERE ARE TECHNICALLY NOT EMPLOYEES, SO THEY CAN NOT BE HELD RESPONSIBLE IF SOMEONE'S LOAN DOCUMENTS GOT IN-CORRECTLY ENTERED IN THE COMPUTER AND NOW THAT PERSON IS PAYING FOR IT UNFAIRLY.
THAT'S THE RIP-OFF.
THAT'S NOT RIGHT. AND I'M A FORMER TEMP WORKER MYSELF WHO HAD IT UP PAST MY TEETH WITH THESE COMPANIES THAT DO NOT WANT TO BE HELD ACCOUNTABLE FOR THEIR MIS-TRAINING, MIS-HIRING, AND MOST CERTAINLY FOR THEIR ACTIONS.
SO IF SOMEONE ELSE IS COMPLAINING HERE ABOUT WRONG LOAN INFORMATION, WRONG LOAN STATEMENTS, WRONG PAY-OFF INFORMATION, WRONG BILLING PRACTICES, DECEITFUL BILLING....
I WOULDN'T BE SURPRISED -- I WITNESSED IT FIRST HAND.
IT SHOULD BE STOPPED. I WONDER JUST HOW MANY OTHER "TEMP" WORKERS AT THAT COMPANY AND FORMER "TEMP" WORKERS CAN TELL YOU ABOUT THE INSIDER SHENANIGANS GOING ON THERE.
DEFINITELY NOT A PROFESSIONAL WAY TO DO REAL ESTATE LOANS.
AND SOMEONE SHOULD STOP SUCH A COMPANY FROM PRACTICE AND HOLD THEM ACCOUNTABLE.
EVEN IF THEY HIDE THEIR MONEY OFF-SHORE UNDER A CORPORATE VEIL AND EVEN IF THEY HIRE "TEMP" WORKERS TO AVOID BEING HELD RESPONSIBILE FOR THEIR ACTIONS.
IF IT REALLY IS SUCH A "LEGITIMATE" COMPANY, DON'T YOU THINK THEY WOULD BE HIRING REGULAR EMPLOYEES?
Nicole
Klamath Falls,Oregon,
U.S.A.
Yes -- they were ripping people off --
#8Author of original report
Wed, December 20, 2006
OK -- I'm new here -- I am STILL so mad at Countrywide -- and I was not finished writing my report when the computer either froze or took the info... so... here is how they were ripping people off:
WHEN YOU HIRE PEOPLE THAT DON'T KNOW WHAT THEY ARE DOING --
ESPECIALLY WITH SOCIAL SECURITY AND IDENTIFYING INFO PAPERWORK -I.E. - 1008s, 1003s, TILs, etc...
And you expect them to enter this information from files into the computer system at Countrywide with NOBODY following up on these people --
not even asking them or checking on them to even see if what they are doing with these real estate files is what they were hired to do,
then it is nothing but problematic.
First, Countrywide was taking anyone they could find that could type --
Second, they should have sought out Real Estate Licensees -- i.e. -- Sales people who had a license -- but looking for work
or TRAIN IN A CLASSROOM instead of handing them files and walking away basically -- leaving them to their own devices, just saying they had to enter 3 of them a week as a goal.
These people did not even know what Real Estate documents WERE, did not understand the significance of accuracy in entering the data from those papers -- i.e. -- the actual notes themselves -- into the company database --
and countrywide did not want to deal with answering their questions, clearly as the so-called "trainer" just talked basically a mile a minute to herself, flipped rapidly through computer screen after screen, and discouraged with a rather condescending voice -- any questions about what we were there to do...
when enough questions were directed at me, because I have seen these real estate documents before (I was the only licensed professional there) and did understand their meaning and did understand the importance of accuracy -- unlike some in the group who just said they did not care and were going to just enter anything they thought in order to get to the next screen -- because we were being timed --
It was a real disaster.
Now imagine the actual consumer -- someone whose file got mishandled by one of these folks --
first of all, the information in the computer would be wrong.
second of all, trying to get someone at that company to take the time of day to give a rat's a** about answering LEGITIMATE QUESTIONS AND BEING HELD ACCOUNTABLE FOR THINGS IS CLEARLY IMPOSSIBLE.
AS AN EMPLOYEE MYSELF, I WAS CONSTANTLY GIVEN THE "RUN-AROUND" WHEN I HAD LEGITIMATE TRAINING QUESTIONS.
MY THEN SUPERVISOR, ZVART, JUST PICKED UP THE PHONE AND CALLED THE TRAINER WHEN I TRIED TO TALK TO THE SUPERVISOR... AND WE WERE AT AN IMPASSE -- BACK TO SQUARE 1, QUESTIONS BEING IGNORED, PEOPLE WHO NEEDED TO UNDERSTAND WHAT THEY WERE DOING WERE NEGLECTED, AND I ENDED UP MAKING A MANUAL FOR THEM AND MYSELF SO THAT WE COULD JUST NAVIGATE THROUGH THEIR SYSTEM.
THE OTHERS ENDED UP MAKING COPIES OF MY NOTES.
BUT, MY JOB TITLE WAS NOT THAT OF A TRAINER.
MY JOB TITLE WAS NOT THAT OF A COMPANY SPOKESPERSON TO TAKE ACCOUNTABLILITY FOR THE COMPANY'S MIS-MANAGEMENT.
MY JOB TITLE WAS NOT SCAPEGOAT EITHER, FOR WHEN THINGS WENT WRONG DUE TO THE LACK OF ACCOUNTABILITY AT THAT PLACE.
THERE WAS REALLY NOBODY TO ASK FOR HELP.
NOBODY TO HOLD ACCOUNTABLE, EITHER...
KNOW WHY? BECAUSE ALL OF THE EMPLOYEES THERE -- INCLUDING MY SUPERVISOR, ZVART, AND THE TRAINER, WERE "TEMPORARY" WORKERS.
PEOPLE HAVE BEEN WORKING THERE FOR YEARS AS "TEMP" WORKERS, SO THE COMPANY THEREFORE IS NOT LEGALLY LIABLE FOR THEM.
THE COMPANY ESCAPES ACCOUNTABILITY BY NOT HAVING REAL EMPLOYEES.
THE COMPANY ALSO MIS-MANAGES PEOPLE'S REAL ESTATE LOAN DOCUMENTS -- REAL IMPORTANT, REAL SENSITIVE DATA -- THAT GET MISHANDLED BY PEOPLE NOT TRAINED PROPERLY,
AND THE END RESULT IS THAT *** NOBODY ***** IS HELD RESPONSIBLE.
THIS IS UN-ACCEPTABLE. AND THAT IS THE RIP-OFF.
BECAUSE IN THE END, IT IS THE CONSUMERS WHO ARE GETTING HURT.
THAT PERSON WHOSE LOAN FILE GETS MISHANDLED AND MISTREATED, WILL HAVE THE WRONG MONTHLY PAYMENTS,
WILL HAVE THE WRONG PAY-OFF INFORMATION,
WILL BE PENALIZED WRONGLY BY A COMPANY ONLY CONCERNED WITH MAKING MONEY BUT NOT BEING HELD ACCOUNTABLE FOR THEIR
IR-RESPONSIBILITY. AND ALL THE TEMP WORKERS THERE ARE TECHNICALLY NOT EMPLOYEES, SO THEY CAN NOT BE HELD RESPONSIBLE IF SOMEONE'S LOAN DOCUMENTS GOT IN-CORRECTLY ENTERED IN THE COMPUTER AND NOW THAT PERSON IS PAYING FOR IT UNFAIRLY.
THAT'S THE RIP-OFF.
THAT'S NOT RIGHT. AND I'M A FORMER TEMP WORKER MYSELF WHO HAD IT UP PAST MY TEETH WITH THESE COMPANIES THAT DO NOT WANT TO BE HELD ACCOUNTABLE FOR THEIR MIS-TRAINING, MIS-HIRING, AND MOST CERTAINLY FOR THEIR ACTIONS.
SO IF SOMEONE ELSE IS COMPLAINING HERE ABOUT WRONG LOAN INFORMATION, WRONG LOAN STATEMENTS, WRONG PAY-OFF INFORMATION, WRONG BILLING PRACTICES, DECEITFUL BILLING....
I WOULDN'T BE SURPRISED -- I WITNESSED IT FIRST HAND.
IT SHOULD BE STOPPED. I WONDER JUST HOW MANY OTHER "TEMP" WORKERS AT THAT COMPANY AND FORMER "TEMP" WORKERS CAN TELL YOU ABOUT THE INSIDER SHENANIGANS GOING ON THERE.
DEFINITELY NOT A PROFESSIONAL WAY TO DO REAL ESTATE LOANS.
AND SOMEONE SHOULD STOP SUCH A COMPANY FROM PRACTICE AND HOLD THEM ACCOUNTABLE.
EVEN IF THEY HIDE THEIR MONEY OFF-SHORE UNDER A CORPORATE VEIL AND EVEN IF THEY HIRE "TEMP" WORKERS TO AVOID BEING HELD RESPONSIBILE FOR THEIR ACTIONS.
IF IT REALLY IS SUCH A "LEGITIMATE" COMPANY, DON'T YOU THINK THEY WOULD BE HIRING REGULAR EMPLOYEES?
Eric
Bangor,Maine,
U.S.A.
How were they ripping people off?
#8Consumer Comment
Tue, December 19, 2006
Nicole, could you please give us some examples of how they were ripping people off?
Thanks!
Your friendly neighborhood genius,
Mr. v R