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  • Report:  #167909

Complaint Review: Countrywide Home Loans

Countrywide Home Loans Home Equity LOC $50. to set-up NEVER ACTIVATED -$350. to deactivate RIP-OFF Simi Valley California

  • Reported By:
    Phoenix Arizona
  • Submitted:
    Wed, December 14, 2005
  • Updated:
    Wed, December 14, 2005
  • Countrywide Home Loans
    Simi Valley, California
    U.S.A.
  • Phone:
    800-669-6607
  • Category:

When I closed on my Phoenix AZ home in 2002, I indicated that I did NOT want an "equity LOC" as I did not intend to borrow more. I was told that it is "standard" to go ahead and set up the LOC "just in case".

At closing, I was charged $50. as a "set up" fee!!(and yes, I DID sign, and it was not mentioned or reviewed at closing).

I completed a Refi today, and learned that there is a $350. charge to "deactivate" the LOC, even though I never accessed or activated it. I was told that if I "deactivate" in less than 5 years that the fee is charged (in FINE PRINT, of course).

As a side note, I was grossly OVERCHARGED at the closing for Countrywide, and the overcharges were factored into the loan amount. Then they REFUNDED me nearly $5,000. AFTER closing and AFTER I called to question it.

I was overcharged hundreds of dollars for "insurance and taxes" by Countrywide. They made interest on the "escrow", and only refunded each time that I called it to their attention.

What a RIP-OFF!!!

I will never use them again, and I will NOT recommend them to anyone.

Rachael
Phoenix, Arizona
U.S.A.

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