Complaint Review: COUNTY LINE MOWER CENTER

RUDE, unprofessional, and VERY dishonest people running this place! WON'T DO BUSINESS HERE EVER AGAIN!! We have bought at least two pieces of equipment here, but the trouble for us really came in when we tried to get our Husqvarna Garden Tractor taken care of under it's warranty. Heaven forbid we should try to use a WARRANTY!

Before I get into my story, I wanted to mention, since I saw the Owners' recent review response to "Michael FoxHollow" (on "Google" reviews), this company has actually been Owned by the SAME people running it now for over 20 years (The "Cona" family), so it is more than a little dishonest of them to try to claim it's now under "new management" to make it seem like any old troubles had nothing to do with them. (Take a look at Florida's "Sunbiz" website for their business records for the last 20+ years and see whose names are on the filings).

So, our Husqvarna riding mower needed warranty work for a defective frame that bent during use. (BEWARE OF HUSQVARNA RIDING MOWERS! WE HAVE SINCE FOUND OUT THAT HUSQVARNA IS AWARE OF THIS FRAME PROBLEM, SINCE THEY RECENTLY MANUFACTURED A BOLT-ON STEEL "REINFORCEMENT PLATE" PIECE TO PUT ON THE MOWER IN THE EXACT PLACE OURS BROKE. HOWEVER, THEY STILL REFUSE TO HONOR THEIR "5 YEAR" FRAME WARRANTY. Look up Husqvarna part number "593 20 69-02 Chassis Plate Reinforcement"!) We took it to County Line, and dropped it off. We got a call from "Wes" the following week, stating that they HAD CALLED Husqvarna Corporate, and were told by Husqvarna that they would not honor the warranty. Just so we are all clear, the definition of a "warranty", which the Owner of County Line is apparently unclear on, is "a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time." I felt it was necessary to put this definition here, because the Owner of County Line Mower Center actually stated to us, in writing, as an excuse for why our warranty was NOT honored "understand, a warranty is not a guarantee." Wow. Sure glad someone who is a "service writer" in charge of warranty work understands what a warranty is supposed to be (major sarcasm)!

When I called back later that day to try to speak to "Wes" again, I had to go through about 3 different people (never got to talk to "Wes" a second time), who all acted as if I was asking to speak to the Pope himself by asking for this "Wes". They were all short and rude with me for no reason (to be clear, I was not even angry at that point, so I was definitely using my very best phone manners). The person who ended up finally speaking with me was "Mike", who said he was the "service writer". He was rude, like INCREDIBLY rude from the very second he got on the phone with me. All I had called for, at that point, was to get the number to Husqvarna, and the name of the "tech" that "Wes" had told me he had spoken to there.

"Mike" also proceeded to tell me that Husqvarna would "NEVER" (and I quote "NEVER") repair our tractor frame, because to use the frame warranty "there would have to be a 'defect' in the frame, and frame defects ONLY EXIST at the time of purchase (meaning would have to be discovered on the first day of purchase)". This sounded totally preposterous to me (because, what's the point of having a 5 year frame warranty if the warranty is only good for ONE DAY), so I repeated his words back to him, and asked if I understood him correctly, and he confirmed that is exactly what he meant. Unbelievable!

They were willing to fix our mower for us if we PAID them, and they gave us a quote, which included a "$95 special freight charge" for shipping the needed garden tractor frame. That special "freight charge" apparently was also NOT real, since it only took one call to another Florida Husqvarna dealer to confirm that it would only cost $13 for shipping that frame, not "$95"! What a bunch of SHYSTERS. AND, TO BE CLEAR... We confirmed that $13 ACTUAL shipping charge for the ACTUAL Husqvarna frame as true when the frame was actually ordered and we have the invoice to prove it, so any insistence on the part of the Owner of County Line that his "$95" upcharge is legitimate, is false!

Also, it turns out that they apparently never did call Husqvarna about our mower like both "Wes" and "Mike" had told me they did.  Husqvarna had NO INCIDENT REPORT of any sort (NO call record) from anyone at all, at County Line or anywhere else, when we called them a week or so later. Maybe that's why "Mike" was so upset that I would dare ask for Husqvarna's number and the name of the "tech"? Afraid their dishonesty would be discovered, that they had not actually called Husqvarna? Needless to say, we went and picked up our mower from them at the soonest opportunity. No one that rude and unprofessional was going to lay another hand on our equipment!   Since then, the Owner of County Line Mower Center has continued to be even MORE dishonest, LYING ABOUT US, and trying to discredit our honest review of his poor service and crappy business, by falsely claiming we tried to hide that we had installed a "bucket" on the front of the garden tractor. TOTAL LIES. We were honest with them about the bucket install when we took it in to their shop, AND to Husqvarna when we spoke to them later. There is NO reason we should not be honest about that, because the manufacturer of that Husqvarna garden tractor shows in their very own ADS that it is supposed to be compatible with not only a front scoop (bucket), but also with high powered and very large snow blower attachments! Also, we are honest people, which I definitely can't say for them! Take a look at the Owners' very rude and telling response to us, and others, on his "Google" reviews.

We will NEVER do business with them again, and we certainly hope this review will help others to be better informed than we were. OUR OPINION.... TERRIBLE BUSINESS PRACTICES HERE!!